iShopChangi
Bonus Cashback with ShopBack Pay
Up to 3.5% Cashback
2.5%
| Standard | Upsized | |
|---|---|---|
New iShopChangi customers (Beauty & Alcohol only) | 2.5% | 3.5% |
Existing iShopChangi customers (Beauty & Alcohol only) | 1% | 1% |
Cashback timeline
Purchase
Tracked in
2 days
Confirmed in
75 days
Terms and exclusions
Refunds, cancellations and no-shows
Any rejected, cancelled, refunded, exchanged or returned purchases will not be eligible for Cashback.
Tracking disclaimers
- Your Cashback may be tracked at a different rate initially and adjusted to the correct rate when we confirm the transaction details.
Other terms and conditions
Never miss Cashback on iShopChangi
Get instant alerts on Cashback when you shop online with the ShopBack extension.
Cashback tips
Check carefully for Cashback exclusions and caps before you buy or book to avoid disappointment. Don't forget the terms and conditions on any promotion and campaign pages.
Complete your shopping in one go: Always start from this platform to visit the store directly, for every new transaction. If your store visit is interrupted by an app update or download screen, restart your shopping from our platform.
Don't click on any third party links or extensions or use VPN or adblocking software, as they could result in your Cashback not being tracked. Some examples include: Facebook ads, Google Ads, other loyalty or cashback extension links.
For iShopChangi, you need to clear your cart, close the iShopChangi app, open this platform to visit the iShopChangi app or website and complete your purchase there in order to earn Cashback. You need to do this for each purchase.
If you encounter payment errors during your purchase, you should restart your visit to the iShopChangi from this platform to ensure that your Cashback continues to be tracked.
iShopChangi can only confirm to us that a transaction is recorded if you accept all cookies that appear on their pages.
Shop and earn at similar stores
iShopChangi on ShopBack
What is iShopChangi?
iShopChangi is Changi Airport's online duty-free platform, run by Changi Airport Group. Two shopping modes exist: travellers can shop duty-free with airport pickup, and non-travelling Singapore residents can shop for local doorstep delivery under a tax-inclusive model. Verify prices and eligibility on ishopchangi.com before locking a purchase.
Do I need to be flying to shop duty-free on iShopChangi?
Duty-free pricing on alcohol, tobacco, and some categories is only available to passengers with a valid boarding pass. Non-travelling shoppers can still buy from the local-delivery catalogue at tax-inclusive prices. If your trip changes, contact iShopChangi support before the flight window closes.
Airport pickup or local delivery on iShopChangi?
Airport pickup is the duty-free path for travellers; pickup at the designated Changi collection point on your travel day. Local delivery is the doorstep path for non-travellers on eligible categories. Some categories (alcohol above certain limits, tobacco) are pickup-only.
What is Changi Rewards and does it work on iShopChangi?
Changi Rewards is Changi Airport Group's free loyalty programme. Members earn points across iShopChangi and participating Changi retail, redeemable for eShop vouchers. Link your Changi Rewards account before checkout to earn on your order.
What categories does iShopChangi cover?
Beauty and skincare, fragrances, alcohol, tobacco, confectionery and gifting, fashion accessories, electronics accessories, and travel essentials. The specific brand list changes with airport tenants.
When are iShopChangi sale windows?
Chinese New Year (January or February), mid-year windows (roughly June to July), National Day (August), Christmas gifting (November and December), plus category-led events. Changi Rewards members often get an early or extended window.
How does ShopBack cashback stack with iShopChangi promos?
Cashback earns on the eligible paid order value after promo discount and Changi Rewards voucher are applied. Click through fresh via the ShopBack iShopChangi merchant page. Third-party voucher codes not listed by iShopChangi can break tracking.
What is the duty-free alcohol and tobacco allowance for Singapore residents?
Singapore Customs sets the duty-free alcohol allowance and tobacco duty rules. Allowance depends on origin, trip length, and category. Tobacco is dutiable on all arrivals. Verify current allowances on customs.gov.sg before ordering above one bottle.
iShopChangi returns policy?
Sealed cosmetics, fragrance, alcohol, and tobacco are typically non-returnable once collected or delivered. Defective and wrong-item shipments are handled case-by-case; contact iShopChangi within the published window. Missed pickup due to flight change has a defined refund path.
iShopChangi vs DFS Changi?
DFS runs the physical duty-free stores with the widest walk-in luxury selection. iShopChangi is the pre-order online platform with pickup plus local delivery. For pre-order lock on a specific SKU, iShopChangi wins. For last-minute browsing, DFS in-terminal covers you.
iShopChangi vs Amazon SG or Sephora Singapore for beauty and fragrance?
For prestige beauty and fragrance under duty-free, iShopChangi's traveller mode can undercut domestic retail on select SKUs. Amazon SG wins on speed and non-luxury range. Sephora Singapore wins on Beauty Pass points without needing a boarding pass. Compare landed price if you have an upcoming flight.
Yes. ShopBack Singapore cashback on iShopChangi confirms only after the order is finalised and the merchant's fulfilment window closes. If a traveller-mode order is refunded because a flight was cancelled or the pickup window was missed, or if a local-delivery order is refunded on a wrong-item or defective-item claim, the corresponding cashback is typically voided or reduced pro rata on the refunded value. Successfully collected orders and completed local deliveries preserve cashback normally. Track status inside the ShopBack Singapore app under Cashback History.
Does the iShopChangi mobile app work with ShopBack cashback?
Cashback on iShopChangi is most reliable when the click-through starts from the ShopBack iShopChangi merchant page and the order is completed in the same browser session on mobile web or desktop. Handoffs into a standalone iShopChangi native app can break the affiliate click chain and skip tracking. If you prefer mobile, open the ShopBack app first, tap through to iShopChangi, and finish checkout in the in-app browser view.
