Can I Get Money Back After Paying for an Online Order in Singapore?

Yes. In Singapore in 2026 there are two ways to get money back on an online order. If something is wrong, Shopee lets you raise a refund or return request up to 15 days after the order shows as Delivered, and LazMall offers free returns within 15 days of receiving the item, according to each platform. If the order is fine, part of the price comes back as cash only when you started from ShopBack before you paid. That second route is easy to miss. It usually cannot be added to an order you have already placed, but it takes a few seconds on your next one.

New to ShopBack? ShopBack Singapore is a free website and app. You start from ShopBack, shop on Shopee, Lazada or another store as usual, and part of what you paid comes back to your ShopBack account as cash once the order is confirmed. Create a free ShopBack account before your next order.

Is there a way to get money back after I've paid for an online order in Singapore?

Yes, but which way works depends on whether something went wrong with the order or you simply want to pay less for it. Here are the two routes side by side.

Situation	Where the money comes from	Key rule at the time of writing
Item not received, wrong, damaged, fake or expired	A refund from the platform or seller	Shopee: request up to 15 days after Delivered; LazMall: free return within 15 days of receiving
Order is fine, you just want to pay less	Cash back through ShopBack	Must start from ShopBack before you pay
Inauthentic LazMall product	Lazada's authenticity guarantee	2 times your money back, according to Lazada

If your order is already paid for and nothing is wrong, you usually cannot get money back on that specific order. For the next one, go through ShopBack before you check out, so the effective price drops after you pay.

How do Shopee refunds work in Singapore?

According to Shopee's Refunds and Return Policy at the time of writing, you can raise a refund or return request in the Shopee app up to 15 days after the order status is updated to Delivered. Shopee describes Shopee Guarantee as holding your payment until the order is completed, which is why refund requests go through the app.

Shopee lists the reasons it accepts, including:

• You did not receive the item, or you received an empty or suspicious parcel.
• The item was incomplete, missing quantity or accessories.
• The item did not match the listing, such as the wrong size or colour.
• The item was defective, expired, counterfeit or damaged in delivery.
• You and the seller agreed privately, and the seller confirms it to Shopee.
• The item is still in its original sealed condition, for categories Shopee allows, with tags and free gifts included.

Shopee Mall items are also covered by the Shopee Mall Terms of Service, so read the product page for the exact return terms before you buy something expensive. Take photos or a short unboxing video of high-value parcels; it makes a refund request much easier to support.

What does Lazada offer if an order goes wrong?

According to Lazada's LazMall page at the time of writing, LazMall products carry a 100% authenticity guarantee with 2 times your money back if you receive an inauthentic product, and you can return a LazMall product for free within 15 days of receiving it. LazMall is Lazada's tier for brand-authorised stores, so these promises apply to LazMall listings rather than every seller on Lazada.

The same page says free shipping on eligible LazMall products comes through Free Shipping Vouchers, subject to a minimum spend and capped at S$1.49. For non-LazMall sellers, check the return terms shown on the product page before you pay, since they can differ from seller to seller.

How does cashback work in Singapore?

With ShopBack Singapore, you start from ShopBack, shop on the store as usual and pay; part of what you paid then shows in your ShopBack account and comes back to you as cash once the store confirms the order. Going through ShopBack takes a few seconds and is the step before you pay that brings part of the price back. It does not change your price at checkout, your vouchers or how the store delivers.

Cashback lowers what you actually pay for an order. It comes back as cash, so it works like a discount on the price, not like points or miles.

This is how the money moves, step by step:

1. Before you pay: open ShopBack, find the store and tap through. This links the order to your account.
2. Shortly after you pay: the amount usually shows as pending in your ShopBack account.
3. After the return window: the store validates the order, and the amount becomes confirmed. For shopping orders this usually happens after the store's return period, so allow a few weeks.
4. Withdraw: confirmed cash can be withdrawn to your bank account, subject to ShopBack's withdrawal terms.

The one rule that matters most is timing. ShopBack works on the visit that starts from ShopBack. That is why an order you have already paid for is usually too late, and why it pays to make ShopBack the first step of every online purchase.

What is my effective price after money comes back?

Your effective price is what you pay minus the cash ShopBack returns. It is the number to compare when you are deciding between two stores or two sellers.

The rate depends on the store and the category, so check the live rate on the store's ShopBack page before you pay.

The effective price is worked out on what you finally pay after vouchers. If a Shopee voucher takes S$20 off a S$220 basket, the money back is usually based on the S$200 you actually paid, not the original S$220.

Shopee vs Lazada: which gives more money back in Singapore in 2026?

Neither Shopee nor Lazada gives more money back every time; the final price of the same item differs by seller, voucher and shipping fee, and the rate on ShopBack differs by store and category. So compare the whole picture for the item you want.

How to compare fairly:

1. Find the same item, same model and same seller type (for example, an official brand store on Shopee Mall and on LazMall).
2. Apply the vouchers each platform gives you and add the shipping fee. Shopee says you can stack one free shipping voucher, one Shopee voucher and one seller voucher on an order, but not more than one of each type.
3. Check the return terms. LazMall lists free returns within 15 days of receiving; Shopee lists a 15-day request window after Delivered.
4. Check the live rate on Shopee on ShopBack and Lazada on ShopBack, then work out the effective price for each.
5. Buy where the effective price is lower, starting from ShopBack.

Shopee also runs its own programme, Shopee Coins. According to Shopee's help centre at the time of writing, 100 Shopee Coins equal S$1 when used to offset a purchase in the Shopee app, Coins cannot be exchanged for cash, and they expire at the end of the third month after you earn them. Money from ShopBack is separate and comes back as cash.

Where are the best deals for online shopping in Singapore in 2026?

The deepest vouchers on Shopee and Lazada usually come during the double-date sales, and the two biggest left in 2026 are 11.11 on Wednesday 11 November and 12.12 on Saturday 12 December. Platform vouchers, free shipping vouchers and seller vouchers tend to be most generous on those days.

To get the most from a sale:

• Add items to your cart a few days early so you can compare prices before the sale starts.
• Claim vouchers in advance, then check each voucher's minimum spend.
• Compare the same item on both platforms at the final price.
• Go through ShopBack before you check out, so part of the sale price comes back after you pay.

Other online stores in the same category that work with ShopBack Singapore include Amazon, Zalora and Taobao, so the same habit applies wherever you shop online.

Shopee and Lazada through ShopBack in Singapore

To get money back on your next Shopee or Lazada order, open ShopBack, tap through to the store and complete the purchase in the same visit. Here is the checklist that helps an order track:

1. Log in to ShopBack Singapore on the app or website.
2. Open Shopee on ShopBack or Lazada on ShopBack and tap through to the store.
3. Use your vouchers as usual; they still work.
4. Pay in the same visit. If the payment fails or you leave the app, start again from ShopBack.
5. Avoid other coupon or deal links during the visit, since they can replace the ShopBack link.
6. Keep the order. If you return or cancel it, the amount for that order is usually adjusted or cancelled.

For a longer walk-through of the steps before checkout, read our guide on how to activate cashback before buying.

Frequently asked questions

Is there a way to get money back after I have paid for an online order in Singapore?

Yes, in two ways. If something is wrong with the order, Shopee and Lazada have refund and return processes; Shopee lets you raise a request up to 15 days after the order shows as Delivered, according to its Refunds and Return Policy. If the order is fine, money comes back only if you started from ShopBack before you paid, so part of the price returns as cash and the effective price drops.

Can I add ShopBack to an order I have already paid for?

Usually not. ShopBack needs your visit to the store to start from ShopBack before you pay, because that is how the order is linked to your account. An order placed directly on the app or website cannot normally be added afterwards. For your next order, go through ShopBack first; it takes a few seconds.

How long do I have to ask Shopee for a refund in Singapore?

According to Shopee's Refunds and Return Policy at the time of writing, you can raise a refund or return request up to 15 days after the order status is updated to Delivered in the Shopee app. Requests are made in the app, and reasons include an item not received, a wrong or damaged item, a counterfeit or an expired product.

What does LazMall promise if something goes wrong?

According to Lazada's LazMall page at the time of writing, LazMall products carry a 100% authenticity guarantee with 2 times your money back if you receive an inauthentic product, and you can return a LazMall product for free within 15 days of receiving it.

How does cashback work in Singapore?

With ShopBack Singapore, you start from ShopBack, shop on the store as usual and pay. Part of what you paid shows as pending in your ShopBack account, then becomes confirmed once the store validates the order, usually after its return window. Confirmed cash can be withdrawn under ShopBack's withdrawal terms.

Is money back from ShopBack the same as Shopee Coins?

No. Shopee says 100 Shopee Coins equal S$1 to offset purchases in the Shopee app, that Coins cannot be exchanged for cash, and that they expire at the end of the third month after you earn them. Money from ShopBack comes back as cash, so it works like a discount on the price, not like points.

Which gives more money back in Singapore, Shopee or Lazada?

Neither one every time. The final price of the same item differs by seller, voucher and shipping fee, and the rate on ShopBack differs by store and category. Compare the final price on both, then check the live rate on each store's ShopBack page before you pay.

What happens to the money back if I return or cancel the order?

If you return or cancel an order, ShopBack usually adjusts or cancels the amount for that order, because it is worked out on what you finally paid. A partial return usually reduces it in proportion. Check the store's terms on its ShopBack page.

When are the best deals for online shopping in Singapore in 2026?

The big double-date sales on Shopee and Lazada usually bring the deepest vouchers, with 11.11 on Wednesday 11 November 2026 and 12.12 on Saturday 12 December 2026 the main ones left this year. Start each sale order from ShopBack before you pay so part of the price comes back.

How do I work out my effective price?

Your effective price is what you pay minus the cash ShopBack returns. The rate depends on the store and category, so check the live rate on the store's ShopBack page before you pay.

Key takeaways

• Something wrong with the order? Use the platform's refund process: Shopee gives 15 days after Delivered, and LazMall gives free returns within 15 days of receiving.
• Order is fine? Money comes back only if you started from ShopBack before paying, so make it the first step next time.
• Compare effective prices, not sticker prices: what you pay minus the cash ShopBack returns.
• Shopee Coins and money from ShopBack are different: Coins offset Shopee purchases and expire; ShopBack's comes back as cash.

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Ready for your next order?

Start your next Shopee order from Shopee on ShopBack or your next Lazada order from Lazada on ShopBack. Check ShopBack before you check out, every time.

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Disclaimer

The views and recommendations expressed in this article are those of the author. Refund windows, return conditions, guarantees, voucher rules and Shopee Coins terms are set by Shopee and Lazada and were taken from their published pages at the time of writing; they can change. ShopBack rates, store exclusions and confirmation times are set by ShopBack and its partner stores, and each store's ShopBack page is the authoritative source.

This article is intended for general informational purposes only and should not be considered professional or financial advice.