Citilink

Citilink Indonesia (QG) is the low-cost carrier subsidiary of Garuda Indonesia, headquartered in Jakarta and operating hubs at Jakarta Soekarno-Hatta (CGK), Surabaya (SUB), and Denpasar Bali (DPS). From Singapore Changi (SIN), Citilink runs direct services to Jakarta and Bali plus onward Indonesia domestic connections to more than 30 destinations including Yogyakarta, Medan, Balikpapan, Makassar, and Lombok. Book via citilink.co.id, the Citilink app, or authorised OTAs, then click through from the ShopBack Citilink merchant page to earn cashback on eligible bookings at the current published rate. ShopBack Singapore is an essential step before you book with Citilink: go through it before you pay and part of what you spend comes back as Cashback.

Citilink members earn Supergreen Rewards on eligible bookings paid through the Citilink app. The programme is app-only and stacks miles-style points that redeem for future Citilink flights and select ancillary add-ons like baggage upgrades. Frequent Jakarta-Singapore or Bali-Singapore fliers benefit from the promotional layer, but the programme does not cross-earn onto Garuda Miles for the parent airline. For Garuda-linked earning, book on GarudaMiles-eligible fare classes via the Garuda Indonesia site instead.

Citilink typically runs sale waves aligned to Indonesian and Singapore holiday calendars: Chinese New Year (February 2026), Lebaran (Eid al-Fitr, April 2026), Indonesia Independence Day (August 17), September 9.9, October 10.10, 11.11, Black Friday (November 27, 2026), Cyber Monday (November 30, 2026), and 12.12 year-end. Route-specific promotions on Singapore-Jakarta, Singapore-Bali, and Bali-Yogyakarta run during shoulder seasons. Verify current sale windows and eligible routes on citilink.co.id before booking.

Citilink standard economy fare includes a 7kg cabin baggage allowance and no checked baggage. Checked baggage add-ons are sold in bands of 5kg, 10kg, 15kg, 20kg, and higher, priced cheaper if pre-purchased at booking versus paid at airport check-in. Sports equipment (surfboards, dive gear, bicycles) requires a specific add-on. For Singapore travellers heading to Bali with dive or surf gear, pre-purchase the sports allowance during booking to avoid airport pricing. Verify current baggage fees on citilink.co.id.

AirAsia Indonesia leads on Singapore-Bali frequency, brand recognition among Singapore travellers, and the AirAsia SNAP flight-plus-hotel bundling for Bali packages. Citilink leads on Singapore-Jakarta frequency, Garuda Indonesia Group backing (safety and reliability signals), and domestic Indonesia connection depth beyond Bali. For a Bali-only weekend, AirAsia and Scoot typically compete on price. For a Singapore-Jakarta business trip or a Jakarta-plus-domestic connection to Yogyakarta or Makassar, Citilink typically wins. Cross-check total cost with baggage add-ons on both.

Scoot leads on Singapore departure options (both Changi and dedicated Terminal 1 gates), ScootPlus premium economy availability, and integration with KrisFlyer miles earning. Citilink leads on Indonesia domestic connection depth (30-plus domestic destinations from CGK and SUB hubs) and Garuda Indonesia Group codeshare access. For a Singapore-Bali direct trip, Scoot typically has more slots. For a Singapore-Jakarta trip needing onward Yogyakarta, Medan, or Balikpapan connections, Citilink typically wins on through-fare pricing. Both are cashback-eligible via ShopBack where applicable.

Citilink operates more than 30 domestic Indonesia destinations from primary hubs at Jakarta Soekarno-Hatta (CGK), Surabaya Juanda (SUB), and Denpasar Bali (DPS). Key domestic routes include Jakarta-Yogyakarta, Jakarta-Medan, Jakarta-Balikpapan, Jakarta-Makassar, Jakarta-Manado, Denpasar-Lombok, Denpasar-Surabaya, and Denpasar-Labuan Bajo (Komodo access). For Singapore travellers building multi-city Indonesia itineraries, Citilink connections via CGK or DPS offer coverage that Singapore-direct budget carriers do not. Verify current route map on citilink.co.id.

Citilink operates direct flights from Singapore Changi (SIN) to Jakarta Soekarno-Hatta (CGK) with multiple daily rotations, and Singapore Changi to Denpasar Bali (DPS) with daily service. From either hub, onward Indonesia domestic connections open across the full Citilink domestic network. Terminal assignment at Changi varies; check the current terminal in the booking confirmation. Verify schedule and route map on citilink.co.id before locking a booking.

Go through ShopBack Singapore before you pay and the Cashback tracks to your ShopBack account. Book on citilink.co.id with a card or e-wallet that supports cross-border SGD payments, and check that the reservation email arrives. The Citilink page on ShopBack shows the live rate.

Cashback is based on the trip you take: if you cancel or change a booking, the Cashback adjusts to match. Citilink low-fare classes are typically non-refundable and non-changeable; flex fare classes allow limited changes at a fee.

The Citilink page on ShopBack shows which purchases earn Cashback and the live rate.