Is Traveloka Legit for Singapore Travellers in 2026?

Traveloka serves Singapore through Traveloka Services Pte. Ltd., which shows travel agent licence number TA02740 on its Singapore site, with a local phone line and a 24/7 help centre. Founded in Indonesia in 2012, it operates in nine countries including Singapore and reports over 140 million app downloads, according to Traveloka at the time of writing. Read each booking's refund terms before you pay.

New to ShopBack? ShopBack Singapore is a free app and website you go through before you book or shop online, and part of what you pay comes back to you as cash. Sign up at shopback.sg/signup, then open the Traveloka page on ShopBack before you search for your trip.

Is Traveloka legit? The facts in one place

Traveloka is an online travel booking platform with a licensed Singapore entity, and its own pages set out who you are dealing with. Here is what Traveloka publishes about itself on its Singapore About Us page and site footer, at the time of writing:

Item	What Traveloka states
Singapore entity	Traveloka Services Pte. Ltd.
Travel agent licence	TA02740
Singapore phone	(+65) 6911 8110
Founded	Indonesia, 2012
Countries of operation	Australia, Indonesia, Japan, Malaysia, the Philippines, Singapore, South Korea, Thailand, Vietnam
App downloads	140 million plus
Airline partners	300 plus
Places to stay	2 million plus, in 100 plus countries
Payment methods	50 plus
Support	24/7 live agent customer service

Traveloka also describes itself as Southeast Asia's number one all-in-one travel platform, based on cumulative downloads from 2014 to 2025 among travel booking apps, citing Sensor Tower.

What the licence means for you: a Singapore travel agent licence number on the site tells you which company holds your booking and where to direct a dispute. Keep your booking ID, e-ticket and payment receipt until the trip is done and any refund has landed.

Is Traveloka legit in Singapore in 2026?

In 2026 Traveloka's Singapore site still lists Traveloka Services Pte. Ltd. and licence TA02740 in its footer, and it sells flights, hotels, airport transfers, car rental, things to do and cruises in Singapore dollars. You can check the footer yourself on any Traveloka Singapore page before you book.

For Singapore travellers, Traveloka is most often used for:

• Regional flights on full-service and budget airlines, with more than 300 airline partners listed.
• Hotels and villas around Southeast Asia, including short trips to Batam, Bintan, Bali and Bangkok.
• Activities and attractions, which Traveloka groups under Things to Do.

A simple rule before any booking: read the room or fare rules on the booking page, check whether it is refundable, and screenshot the policy. Non-refundable fares and rooms limit what anyone, including Traveloka's support team, can change later.

Traveloka reviews, complaints and refunds: what Singapore travellers should know

Refunds and changes are where travellers most need to know the rules, so the most useful thing to understand before you book is how Traveloka's refund process actually works. Traveloka sets this out in its own help centre.

Flight refunds, according to Traveloka's help centre:

1. Log in and open the e-ticket under Bookings, then tap Refund.
2. Pick the reason that matches your situation; this decides whether the fare qualifies.
3. Tap "See how much I'll get" to see the estimated refund amount and timing. Traveloka notes the estimate may change in line with the airline's policy.
4. Fill in the details, upload any documents the reason needs, and submit.
5. Traveloka sends the request to the airline. Airline review times vary.
6. Once the airline approves and the money reaches Traveloka, it says the refund will show in your selected payment method within 14 working days.

Depending on the booking, Traveloka says the refund process may start right after you submit or only after your departure date.

Hotel refunds, according to Traveloka's help centre:

• Go to My Booking, choose the booking, then Refund under Manage Booking.
• Cancellation may carry a fee; the refund policy on your hotel voucher is what applies.
• The refund is processed after the hotel approves it, and processing takes 3 to 14 days.
• If the voucher says non-refundable, no refund or cancellation can be made.

Tip: if a hotel cannot honour your booking when you arrive, Traveloka's help centre points you to the Need Check-in Help? button on the voucher, which appears one day before check-in.

Traveloka official refund policy and customer service

The official refund rules are the ones on your own booking page and in the Traveloka Help Center; for help, use the Contact us button there. Traveloka says its live agent customer service runs 24/7, and its Singapore site lists (+65) 6911 8110.

When you contact support, have ready:

• Your Traveloka booking ID.
• The e-ticket or hotel voucher.
• Screenshots of the fare or room policy you saw when you booked.
• Any message from the airline or hotel.

Traveloka's help centre also explains how to check your refund status under the booking.

What Traveloka's own site says about itself

On its own site, Traveloka highlights three promises: a Best Price Guarantee, 24/7 live agent support and member perks. According to Traveloka's About Us page:

• Best Price Guarantee: if a better deal is found elsewhere, Traveloka says it will pay the difference and more. Terms and conditions apply, so read the claim conditions before relying on it.
• 24/7 live agent support throughout your trip.
• Traveloka Priority and Traveloka Points: Traveloka runs its own loyalty tiers and points. Points have their own rules on value, expiry and what happens if you refund a booking, set out in the Traveloka Points section of the help centre.

These are Traveloka's own programmes. ShopBack is a separate step you take before you book.

Traveloka reviews on Trustpilot and app stores in 2026

Public Traveloka reviews sit on Trustpilot and on the Apple App Store and Google Play listings, and they are worth reading for how problems were handled, not just the star score. Review scores change over time, so we do not quote one here.

How to read them well:

• Filter for recent reviews. Refund rules and support processes change; a review from several years ago may not reflect today.
• Look for Singapore bookings. Payment methods and support lines differ by country.
• Separate airline and hotel problems from platform problems. A delayed refund often sits with the airline's review step, which Traveloka describes as taking varying amounts of time.
• Check the fare type in the complaint. A non-refundable booking follows different rules from a flexible one.

How ShopBack fits into a Traveloka booking

Booking through ShopBack lowers the cost of the trip, and you still book on the site you chose. You search, compare and pay on Traveloka as usual; ShopBack Singapore simply tracks the booking first.

Before you check out, go through ShopBack to get a post-purchase discount on the order. Here is how:

1. Open the Traveloka page on ShopBack in the ShopBack app or on shopback.sg and check the live rate and terms.
2. Tap through to Traveloka and book in that same visit.
3. Travel. For Traveloka flights and hotels, the cash generally confirms once the booking is finalised after your trip; the ShopBack Traveloka page shows the usual timing.
4. Withdraw once it is confirmed.

Cashback lowers what you actually pay for an order. It comes back as cash, so it works like a discount on the price, not like points or miles. For example, on a S$400 hotel booking at an illustrative 5%, S$20 comes back, so the effective price is S$380. That rate is only an example, and taxes and fees may be left out of the amount it applies to; check the live rate and terms on the Traveloka page on ShopBack.

Before you book, read the terms on the ShopBack Traveloka page. They cover points such as booking in SGD on Traveloka Singapore, which travel categories qualify and how promo codes are treated.

Other travel booking sites to compare

Other travel booking sites Singapore travellers often compare with Traveloka include Agoda, Booking.com, Trip.com, Expedia and Klook, and you can go through ShopBack Singapore before you book on each of them too.

Frequently asked questions

Is Traveloka legit for Singapore travellers? Traveloka serves Singapore through Traveloka Services Pte. Ltd., which shows travel agent licence number TA02740 on its Singapore site. The company was founded in Indonesia in 2012, operates in nine countries including Singapore, and says it has over 140 million app downloads.

Who runs Traveloka in Singapore? The Singapore site footer names Traveloka Services Pte. Ltd. with travel agent licence number TA02740 and a Singapore phone line, (+65) 6911 8110. That is the entity behind bookings made on traveloka.com/en-sg.

How do I get a refund for a Traveloka flight? Log in, open the e-ticket under Bookings, tap Refund, pick the reason, check the estimated amount and submit. Traveloka sends the request to the airline. Once the airline approves and the money reaches Traveloka, it says the refund shows in your payment method within 14 working days.

How long do Traveloka hotel refunds take? According to Traveloka's help centre, a hotel refund is processed after the hotel approves the request and processing takes 3 to 14 days. Cancellation may carry a fee, so check the refund policy on your hotel voucher first.

Can I cancel a non-refundable hotel on Traveloka? Traveloka says that if the voucher shows a non-refundable policy, no refund or cancellation can be made. If the hotel cannot accommodate you, use the Need Check-in Help? button, which appears on the voucher one day before check-in, or contact customer service with your booking ID.

How do I contact Traveloka customer service? Use the Contact us button in the Traveloka Help Center on the app or website. Traveloka says its live agent support runs 24/7, and the Singapore site lists (+65) 6911 8110.

Where can I read Traveloka reviews? Trustpilot and the Apple App Store and Google Play listings carry public Traveloka reviews. Read recent ones, filter for Singapore where you can, and look at how refund and change requests were handled rather than the star score alone.

What is the Traveloka Best Price Guarantee? Traveloka says that if you find a better deal elsewhere, it will pay the difference and more, subject to its terms and conditions. Read the claim conditions on Traveloka before you rely on it.

How does ShopBack lower the cost of a Traveloka booking? Before you check out, go through ShopBack Singapore to get a post-purchase discount on the order. You still book on Traveloka; after your trip is completed and the booking confirms, part of what you paid comes back as cash.

Do I need to change any Traveloka setting for ShopBack to track? Check the terms on the Traveloka page on ShopBack before you book. They cover points such as booking in SGD on Traveloka Singapore and which travel categories qualify.

Book your next trip

Check the fare or room policy, keep your booking ID handy, and open the Traveloka page on ShopBack before you book so the trip costs less once the cash comes back.

Rates and merchant terms change. Check the current rate and terms on the ShopBack Traveloka page before you book. ShopBack may earn a commission when you book through its links; this does not change our editorial coverage.