

Arsenal Direct
3.5% Cashback
Cashback timeline
Purchase
Tracked in
2 days
Confirmed in
120 days
Terms and exclusions
Refunds, cancellations and no-shows
Any rejected, cancelled, refunded, exchanged or returned purchases will not be eligible for Cashback.
- For partial returns or exchanges, we'll prorate the Cashback as an adjustment.
Tracking disclaimers
- Your Cashback may be tracked at a different rate initially and adjusted to the correct rate when we confirm the transaction details.
Other terms and conditions

Never miss Cashback on Arsenal Direct
Get instant alerts on Cashback when you shop online with the ShopBack extension.
Cashback tips
Check carefully for Cashback exclusions and caps before you buy or book to avoid disappointment. Don't forget the terms and conditions on any promotion and campaign pages.
Complete your shopping in one go: Always start from this platform to visit the store directly, for every new transaction. If your store visit is interrupted by an app update or download screen, restart your shopping from our platform.

Don't click on any third party links or extensions or use VPN or adblocking software, as they could result in your Cashback not being tracked. Some examples include: Facebook ads, Google Ads, other loyalty or cashback extension links.

For Arsenal Direct, you need to clear your cart, close the Arsenal Direct app, open this platform to visit the Arsenal Direct app or website and complete your purchase there in order to earn Cashback. You need to do this for each purchase.

If you encounter payment errors during your purchase, you should restart your visit to the Arsenal Direct from this platform to ensure that your Cashback continues to be tracked.
Arsenal Direct can only confirm to us that a transaction is recorded if you accept all cookies that appear on their pages.
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Arsenal Direct on ShopBack
What is Arsenal Direct?
For Arsenal Direct, pick your kit or gifts, then check out through ShopBack before you pay: ShopBack Cashback works like a discount, only easier than a promo code. Arsenal Direct is the official online store of Arsenal Football Club, the London club founded in 1886. It sells the 2026/27 adidas home, away, third and goalkeeper kits in replica and authentic cuts for men, women and kids, training wear, the Arsenal x adidas SPZL range, Retro Classics shirts, clothing, accessories, gifts, souvenirs, personalised items, homeware and memorabilia, and it also books Emirates Stadium tours and the Arsenal Museum. The store has a Singapore currency setting and offers worldwide tracked delivery. The current Cashback is shown on the ShopBack Arsenal Direct page before you buy.
How does Arsenal Membership work with Arsenal Direct?
Arsenal Direct advertises a 10% members discount applied to eligible products for holders of an official Arsenal Membership, the club's paid supporter scheme sold through arsenal.com in tiers such as Red, Gold and Junior Gunners. The discount is applied by the store at checkout once your membership is linked to your account, so check the current tier list and price on arsenal.com before you join just for the discount. Arsenal Direct also lists a student discount page.
Arsenal Direct sale calendar 2026?
The predictable price drops follow the football calendar: last season's kit is marked down once the new 2026/27 adidas shirts launch, and the store's FAQ names kit launches and holiday sale periods as its busiest times. Retro Classics and training wear tend to carry standing offers. For Singapore shoppers, Black Friday on 27 November 2026, Cyber Monday on 30 November 2026 and the post-Christmas sale line up with ShopBack's 11.11 and 12.12 upsizes. Allow for the international delivery window if a shirt is a gift, and check the current published rate on the ShopBack Arsenal Direct page.
How does Arsenal Direct ship to Singapore and will I pay duties?
Arsenal Direct offers worldwide tracked delivery, with international orders handled through Global-e; pick the Singapore flag and S$ currency at the top of the site so your order number begins with GE and the valuation is correct. Delivery costs are calculated and displayed at checkout, and the store only publishes free-delivery thresholds for the UK, US and Australia, so expect a shipping charge to Singapore. Pick and pack takes 1 to 3 working days, longer at kit launches. Orders outside the UK and EU may be charged customs and import duties on arrival, which are the recipient's responsibility.
Arsenal Direct vs adidas Singapore for the Arsenal kit?
adidas Singapore stocks the current Arsenal replica shirts with local delivery and local returns, which is the quickest route to a plain home shirt. Arsenal Direct carries the full club range in one place: authentic player-spec kits, goalkeeper shirts, kids kits, Retro Classics, the SPZL collaboration and official name-and-number printing for current squad players such as Saka, Rice and Odegaard. It ships from the UK with duties possible on arrival. Buy from adidas Singapore for speed; buy from Arsenal Direct for printing, retro and club-only lines. Both are ShopBack merchants with separate published rates.
Arsenal Direct vs a multi-club football store for Singapore fans?
Multi-club retailers are handy when you are buying for a mixed household of Arsenal, Liverpool and Barcelona supporters in one checkout. Arsenal Direct is the club's own store, so it has the deepest Arsenal range, official personalisation done in-house, the members discount, and exclusive items such as signed and limited-edition pieces that ship with a signature-required service. Its trade-offs are refund-only returns for non-faulty items and international duties on arrival. For a single-club fan who wants a printed or retro shirt, the official store is the simpler choice. Compare current published ShopBack rates before checkout.
What is Arsenal Direct's returns policy for international orders?
Arsenal Direct does not exchange non-faulty items: you send the product back for a refund through the online returns portal and place a new order in the size you want. Online orders cannot be returned to The Armoury or Highbury stores. Personalised and player-printed items cannot be refunded unless faulty, so double-check sizing before adding a name and number. If a parcel is refused because of customs fees, the refund is issued minus the delivery fee. The Global-e returns section shows the current window and conditions for Singapore. Order through ShopBack Singapore and your Cashback follows the items you keep.
How does shirt personalisation work at Arsenal Direct?
On the product page for the 2026/27 adidas home shirt you can pick a current player such as Saka, Rice, Havertz, Odegaard or Calafiori, or add your own name and number; the women's shirt offers Russo, Williamson and Caldentey among others. Made-to-order printed shirts take longer than the usual 1 to 3 working days to ship. Personalised items cannot be refunded unless faulty, and if a courier returns an undeliverable personalised parcel it is resent rather than refunded. Printing on a shirt bought elsewhere is only done in-store in London.
How do I earn ShopBack Cashback on Arsenal Direct?
Go through ShopBack Singapore before you pay and the Cashback tracks to your ShopBack account. Select the Singapore flag and S$ currency before you add your kit or gifts. The members discount is applied by the store once your membership is linked. The current Cashback is shown on the Arsenal Direct page on ShopBack before you buy.
Do returns at Arsenal Direct affect my ShopBack Cashback?
Yes, in line with what you keep. For a partial return, such as refunding a training top while keeping a printed shirt, ShopBack Singapore adjusts the Cashback to what you kept. Because the store refunds rather than exchanges, a size swap means a refund on the first order and a new order through ShopBack for the replacement, which earns its own Cashback.
Last updated: 19 Oct 2026





