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Marketplace

Tmall

Up to 20% Cashback

Cashback timeline

Purchase

Tracked in

10 days

Confirmed in

100 days

Terms and exclusions

Exclusions

You won't get Cashback on:

  • Merchant App orders
  • Any Gift Card, Voucher or store credit purchase
  • Vouchers or Promo codes not featured on our platform
  • Fees · Taxes · Service charges

Refunds, cancellations and no-shows

  • Any rejected, cancelled, refunded, exchanged or returned purchases will not be eligible for Cashback.

Other terms and conditions

ShopBack terms of use

Cashback tips

  • Restart from this platform every time
    Complete your shopping in one go: Always start from this platform to visit the store directly, for every new transaction. If your store visit is interrupted by an app update or download screen, restart your shopping from our platform.
  • Don't use adblockers or click on other links
    Don't click on any third party links or extensions or use VPN or adblocking software, as they could result in your Cashback not being tracked. Some examples include: Facebook ads, Google Ads, other loyalty or cashback extension links.
  • Restart from this platform if payment fails
    If you encounter payment errors during your purchase, you should restart your visit to the Tmall website or app from this platform to ensure that your Cashback continues to be tracked.