Question 1

Exclusions?

Accepted Answer

You won't get Cashback on:. Purchases made with Vouchers or Promo codes not featured on our platform. Fees, Taxes, Service charges, Shipping and delivery

Question 2

Refunds, cancellations and no-shows?

Accepted Answer

Any rejected, cancelled, refunded, exchanged or returned purchases will not be eligible for Cashback. For partial returns or exchanges, we'll prorate the Cashback as an adjustment.

Question 3

Tracking disclaimers?

Accepted Answer

Your Cashback may be tracked at a different rate initially and adjusted to the correct rate when we confirm the transaction details.

Question 4

Other terms and conditions?

Accepted Answer

ShopBack terms of use

Question 5

Cashback timeline?

Accepted Answer

Purchase, Tracked in 4 hours, Confirmed in 75 days

The Cocoa Trees

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