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- For more details: www.shopback.sg/terms-and-conditions
- Cash Rewards will only be tracked 1 day after you click “Confirm Delivery” (“确认收货”)
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Use the searchbar above or the ShopBack extension to qualify for Cashback
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Taobao Singapore: Irresistible Prices for Everyone
Taobao is a Chinese online shopping website, a subsidiary of Alibaba Group. Taobao, meaning "searching for treasure" in Mandarin, is one of the biggest e-commerce websites in the world and features among world's top 10 most visited websites with over 580 million monthly active users. The online store enjoys massive popularity among consumers in Chinese-speaking regions such as Mainland China, Hong Kong, Macau and Taiwan as well as abroad. The e-commerce website offers a wide array of products from categories like women and men clothing, shoes, bags, furniture, home appliances, mobiles, beauty, jewellery, accessories and health care equipment.
Taobao is a marketplace that is very similar to Amazon.com or eBay.com. Thanks to the e-commerce platform, the customers no longer need to spend their precious time and energy on searching for products across the departmental store alleys and waiting at the billing counters. All you need to do is to log on to the Taobao website or download the Taobao app on your mobile phones for an effortless shopping experience.
History of Taobao
Taobao was launched in May 2003 by Alibaba Group as a counter response to American website eBay.com's expansion in the Chinese market. eBay had acquired EachNet, China's online auction leader at the time, which would have catapulted eBay's popularity and business in China. Therefore, as a defensive move against its US rival, Alibaba Group launched the Taobao, a C2C platform where sellers were offered free listings for products and services, as opposed to eBay which charged the sellers for listing products on the website.
Taobao also introduced features on the website that were designed to suit local consumer’s best interests, like instant messaging for facilitating communication between the buyer and the seller, and escrow-based payment tool, Alipay. Consequently, Taobao gained the status of mainland China’s undisputed market leader within two years, with a surge in market share from 8% to 59%.
In 2007, Taobao set up Alisoft.com, a platform where sellers could buy customised software for functions like customer relations or managing inventory, from independent vendors. In April 2008, Taobao introduced a B2C platform called Taobao Mall. This new platform was established as a destination for Chinese consumers to shop for quality branded items. In the same year, Taobao integrated Alimama.com, an online ad company with an enormous network of more than 400,000 specialised websites which could be used by Taobao sellers to post affordable ads to reach their target audience.
Taobao beta launched eTao in 2010, an independent search engine for online shopping which provided merchant and product information extracted from different major e-commerce websites in China. The site could also be used by online shoppers to compare prices from different sellers and identify products to buy.
In June 2011, Alibaba Group announced the split of Taobao into three different companies: Taobao Marketplace (a C2C platform), Tmall.com (then called Taobao Mall, a B2C platform) and eTao (a search engine for online shopping) to tackle competitive threats. In 2012, Taobao started accepting international VISA and MasterCard credit and debit cards and in 2013, Weibo, was launched for Taobao that allowed the users to link Sina Weibo accounts with Taobao accounts.
The brilliant market strategies deployed by Alibaba Group have elevated the status of Taobao as the country’s biggest online marketplace.
Another merchant from the Alibaba Group that is available on ShopBack is Aliexpress - do check it out!
Products Sold on Taobao
Taobao is an ultimate destination for all your shopping needs. The online store offers a wide range of products listed under different categories on the website such as women’s boutique, shoes/bags, jewellery/accessories, sports/outdoors, furniture/appliances, mobile/digital, car/home appliances, office/entertainment and beauty. Here is a short preview of categories and products sold on Taobao:
Women’s boutique: For the trendy and fashionable women, Taobao offers this category where customers can buy stylish clothing for themselves. The website has a huge collection of skirts, pants, T-shirts, wedding dresses etc.
Underwear/ Men’s clothing: This section is meant for everyone’s daily essentials i.e. underwear. The category classifies different types of underwear for men and women. The category also includes casual and formal clothing for men.
Shoes/ Bags: Under this category, customers can find a comprehensive collection of shoes of different types for men and women as well as ladies bags and backpacks.
Jewellery/ Accessories: Customers who are fond of buying classy and trendy jewellery and accessories can explore this category that lists many varieties of jewelleries, watches, hats, scarfs, glasses etc. for men and women.
Sports/ Outdoors: The sports enthusiasts no longer have to search for the products they need at different sports outlets. This category is your go-to place, offering products such as sports shoes, swimwear, fishing equipment, bicycles, helmets etc.
Furniture/ Appliances: The category offers a wide range of products like different types of furniture, lamps and lanterns, decorative items, appliances like TV, refrigerators, Air Conditioners, washing machine etc.
Home/ Home Textiles: This category is a one-stop solution for all your home related needs. You can buy items like curtains, bedsheets, carpets, storage boxes, tableware items like glass, bowls, cups. Jars, cutlery sets, etc.
Mobile/ Digital: If you are someone who loves buying gadgets then this is your go-to category. Customers can purchase Mobile Phones and their accessories, audio and video appliances, digital accessories and smart devices from this category. You can find great Taobao discounts on products listed here.
Car/ Home Appliances/ Wallets: Under this category, you can find a wide array of products for your kitchen, Car/Motorcycle as well as amazing travel packages. Taobao frequently comes up with Taobao offers which can be availed by the customers.
Mother/ Infant/ Toys: This category is meant for young mothers and their infants. You can buy products like baby toys, strollers, walker, crib, kids apparel, kids shoes, maternity supplies etc.
Office/ Entertainment: For book-lovers this category offers comprehensive collection of books in print and digital format. The category also offers products for personal and professional uses such as computers, laptops, keyboards, stationeries, musical instruments, household tools set etc.
Health & Beauty: Under this category, customers can buy a broad variety of beauty products and appliances like lipsticks, BB Cream/Foundation, lotions, hair dryer, Hair Straightener, head massager etc.
|Taobao Product Category||Taobao Product Sub-categories|
|Women's Boutique||Skirts, Dresses, Pants, T-shirts & Shirts, Wedding Dresses|
|Underwear & Men's Clothing||Trousers, Ladies' Underwear, Men's Underwear|
|Shoes & Bags||Women's Shoes & Sandals, Men's Shoes, Female Bags, Backpack|
|Jewellery & Accessories||Jewellery, Watches, Hat & Scarf, Glasses|
|Sports & Outdoors||Sportswear, Outdoor Supplies, Swimming, Essential Rides|
|Furniture & Appliances||Residential Furniture, Lamps & Lanterns, Lightings, Decoration Materials, Home Appliances|
|Home & Home Textiles||Bedding, Storage & Cleaning, Daily Necessities, Tableware|
|Mobile & Digital||Mobile Phones & Peripherals, Digital Accessories, Audio & Video Appliances|
|Car, Home Appliances & Wallets||Smart Devices, Living & Kitchen, Car & Motorcycle Accessories, Attractions Tickets, Travel|
|Mother, Infant & Toys||Baby Toys, Baby Supplies, Kids Apparel & Shoes, Motherhood Supplies|
|Office & Entertainment||Learning & Books, Computers, Office Equipments, Entertainment, Mode Play Animation, DIY Tools|
|Health & Beauty||Makeup, Tools, Body Products, Care & Maintenance, Health Care Equipment|
How to Shop at Taobao
The official website of Taobao offers a user-friendly interface that is easy to navigate for the customers. The search box at the top of the website page facilitate the users to conduct a product-specific search. The categories of products available on the Taobao shop are listed on the left side of the page while the homepage displays ongoing deals, Taobao promotions and recommendations for items or stores that customers can explore.
Step 1: Browse the category and then select the subcategory according to your needs and preferences. The website will display subcategories on the top and the products will be listed in the main display area.
Step 2: Select the product of your choice from the page. You will land on the product listing page. Check the details of the product and its seller. Click on the “Add to Shopping Cart” button if you are satisfied.
Step 3: You will be directed to the “Checkout” screen. If you want to add more products to your cart, you can continue shopping. Once you have added everything you wish to purchase, click on the button at the bottom of the order summary page to proceed to checkout.
Step 4: Enter your address details and your phone number in the shipping details. The delivery charges will be displayed on the screen including Taobao shipping fees. If any Taobao coupon or Taobao voucher is applicable, you can add it to save more money. Make payment on the next page to complete the transaction. You will receive a confirmation for your order on your registered phone number with the expected date of delivery within 24 hours.
If you are looking for discounts and great deals, explore the ongoing Taobao sale or Taobao deals on the homepage before adding products to your cart.
Payment Options on Taobao
There are multiple platforms available to the customers for making payments. These payment options are briefly discussed below:
- International Credit Card (VISA/ MasterCard/ JCB) – Customers can pay for their orders via international credit cards verified by VISA, MasterCard or JCB. These cards can be used to make secure payments from any part of the world. Indulge in effortless shopping with this convenient payment option.
- Alipay Shopping Card – Alipay is a third-party mobile and online payment platform that can be used by customers for online transactions. It is a fast, safe and secure payment method that allows online check-out on most Chinese-based websites including Taobao. You can easily add the Alipay shopping card while making payment for easy and safe transactions.
- Singapore DBS Bank – The cardholders at The Development Bank of Singapore Limited (DBS), a multinational banking and financial services corporation, can use their cards to pay for their orders at Taobao. This payment method is available for orders on Taobao, shipping to Singapore.
Does Taobao Have Sales and Promotions?
Taobao offers many discounts and deals to its customers from time to time. Some Taobao coupon codes are offered for a long time while there are a Taobao discount code or two that are available for a limited period only. The consumers can save a lot of money on a variety of products by applying the Taobao promo codes or Taobao voucher codes that the online store offers during promotional periods.
At present, the customers can earn up to 10% cashback on products if they shop with the merchant via a registered account at Shopback. The Taobao cash back is easily available on those products that are listed under the deals section on ShopBack website.
How Do I Use a Promo Code on Taobao?
Online shopping can be a very rewarding experience where customers get plenty of opportunities to save money on their purchase. Several websites offer codes and vouchers that can be redeemed to earn cashbacks and discounts on products.
Here is a step-by-step tutorial on how to redeem coupons and vouchers at Taobao:
- Step 1: Select the item that you wish to buy and click on 'Add to Shopping Cart'.
- Step 2: Proceed to the Checkout page and fill in the details of your shipping address and phone number.
- Step 3: Click on 'next' to move to the payment screen. Here, you will find a box under the payment summary section to enter your Taobao promo code or any other applicable Taobao code for availing discounts.
- Step 4: Select the payment method as per your convenience and enter the payment details to complete the transaction.
How to Shop on Taobao Using ShopBack
One of the Taobao hacks to earn cashback on products is to shop via ShopBack. ShopBack offers a cashback of up to 10% if you shop from Taobao. Here are the steps to be followed to earn cashback from ShopBack:
- Step 1: Visit the ShopBack website and select Taobao store from the list of merchants and brands on the homepage. You can also use the search box to find the link to Taobao store.
- Step 2: Read the terms and conditions as well as any other relevant information provided such as the cashback details and tips to ensure cashback.
- Step 3: Click on "Activate Cashback" button on the top left corner of the page.
- Step 4: If you are willing to find more attractive deals and coupons, check out the ‘Taobao Promotions and Sales' section.
- Step 5: You will be directed to Taobao website to browse and select the products you intend to buy.
- Step 6: You will be eligible to earn cashback from ShopBack on placing your order. The cashback rates might differ based on your history with ShopBack, i.e. whether you are a new or an existing customer.
The cashback offer is not applicable on purchases made on Taobao app.
Taobao’s Shipping and Return Policy
The shipping rates on products are based on their total weight, size, origin and customer’s delivery location. The cost of shipping is also calculated on the basis of mode of shipping chosen by the customer. The online store charges for international orders in RMB. Taobao offers two shipping methods i.e. Taobao Global Direct Shipping and Global Consolidate and Shipping.
Under Taobao Global Direct Shipping, the international shipping fee is auto-calculated while making the order. Items in the same order are consolidated and shipped to the customers directly. This mode of shipping is fast and easy.
In the Global Consolidate and Shipping method, Taobao allows different orders to be consolidated into one. Here, customers can choose from 4 courier services charging different shipping fees, according to the weight and size of the items. This method is flexible and more economical than the former method.
While making a purchase at Taobao, all the information regarding exchange and return of items is provided on the customer’s order page.
The exchange or return of items is possible only before order is shipped from China. Taobao guarantees exchange or return of items if wrong product is delivered. To initiate an exchange/return request, customers need to specify the reason for such request. Taobao will thereby contact the seller to discuss the possibility of exchange or return of the item.
At taobao, the sellers set their own rules for exchange/return of items along with taobao’s exchange/return policy. If the seller agrees, the exchange/return process will be carried out as per taobao.com policy and the rules set by taobao seller, including the cost of delivery and the amount of compensation to be paid in case of return of items (for example, some sellers pay the shipping cost while others agree to exchange items only if the buyer bears the delivery costs. Also, some sellers may not refund the full amount on returning the items). Items exchange process can take up to 7 days or more.