Singapore Airlines

Singapore Airlines (SQ) is Singapore's national carrier, headquartered at Changi Airport and operating a long-haul, premium-heavy network across the Americas, Europe, Africa, the Middle East, Asia-Pacific, and Australasia. The group also owns low-cost subsidiary Scoot. SQ is a founding member of the Star Alliance and runs the KrisFlyer and PPS Club loyalty programmes. For SG-based travellers, singaporeair.com and the SingaporeAir mobile app are the direct booking channels. Activate ShopBack via the ShopBack Singapore Airlines merchant page before booking to earn cashback at the current published rate on eligible ticket purchases.

KrisFlyer is Singapore Airlines' frequent-flyer programme with three published elite tiers (KrisFlyer Elite Silver, KrisFlyer Elite Gold, and above that the separate PPS Club programme for premium-cabin flyers). Miles are earned by flying SQ and Scoot, transferring from partner bank programmes (DBS, UOB, Citi, HSBC, Standard Chartered, American Express) and via retail spend at KrisFlyer partners. Miles expire 36 months after being earned and are best redeemed on Saver awards in premium cabins on SQ metal or on Star Alliance partners for sweet-spot routes. ShopBack cashback is paid separately in SGD to your ShopBack wallet and does not affect KrisFlyer accrual.

Singapore Airlines operates the widest long-haul network out of Changi, with non-stop or one-stop coverage of major hubs in North America (New York JFK, Newark, Los Angeles, San Francisco, Seattle, Houston), Europe (London, Manchester, Paris, Frankfurt, Munich, Zurich, Milan, Rome, Barcelona, Amsterdam, Copenhagen, Istanbul), Australia and New Zealand (all major cities), and dense APAC coverage from Tokyo and Seoul down through India, Southeast Asia, and China. Together with Scoot, the group serves more than 120 destinations. Route counts change; verify current schedules on singaporeair.com.

Yes. Singapore Airlines is a founding member of the Star Alliance (member since 2000). This unlocks reciprocal mileage earning and redemption across United, Lufthansa, ANA, Air Canada, Turkish Airlines, Thai Airways, EVA Air, Air India, and other members. Star Alliance Gold status (via KrisFlyer Elite Gold or PPS Club) grants lounge access, priority check-in, priority boarding, extra baggage allowance, and priority waitlist across the alliance. Verify current partner earn charts and award levels on singaporeair.com Star Alliance partners.

Singapore Airlines wins on non-stop out of Changi for most long-haul destinations, cabin product depth on the A380 and A350 (Suites, Business, Premium Economy, Economy), and Changi as home base. Cathay Pacific requires a Hong Kong connection but often lists competitive Business Class fares to North America and Europe, and Asia Miles has strong partner sweet spots. For a direct SG-outbound long-haul with a single connection at Changi or none at all, SQ typically wins. For a discounted Business Class fare via HKG with time to spare, Cathay is worth pricing. Both are cashback-eligible via ShopBack when booked through the respective airline merchant page.

Emirates leads on Dubai-hub Africa, Middle East, and select US routes with its A380 shower Suites in First Class. Singapore Airlines leads on non-stop out of Singapore, its A380 Suites product, and the world's longest commercial flights (Singapore to New York JFK, Newark, and Los Angeles). For long-haul premium out of SG, SQ typically wins on non-stop convenience. For a discounted Emirates First-Class or a specific African destination, Emirates is worth pricing. Compare Business Class fare depth in the exact travel window before locking. Both are ShopBack cashback-eligible on eligible direct bookings.

Singapore Airlines cabins are: Suites (A380 only, top-tier), First Class (A380 and 777), Business Class (all long-haul aircraft), Premium Economy (long-haul), and Economy. Economy is sold in three fare families: Economy Lite (checked-bag surcharge, low miles earn, no changes without fee), Economy Standard (one checked bag, standard earn, changes allowed with fee), and Economy Flexi (two checked bags, full miles earn, flexible changes and refund). Premium Economy and Business are typically sold as Lite, Standard, and Flexi. Verify current fare-family inclusions on singaporeair.com before booking.

Singapore Airlines runs periodic promotional fare windows tied to Great Singapore Sale (typically June to July), the 9.9 (September 9), 10.10 (October 10), 11.11 (November 11), and 12.12 (December 12) mega-sale days, plus year-end holiday sales. Black Friday falls on November 27, 2026 and Cyber Monday on November 30, 2026, occasionally featuring fare promos and KrisFlyer bonus mile offers. KrisFlyer Spontaneous Escapes discounts a rotating monthly list of routes by around 30% on award redemptions. Verify current windows on singaporeair.com before booking; sale fares often carry fare-family restrictions.

Empty any pending SQ booking cart, then click through fresh from the ShopBack Singapore Airlines merchant page to singaporeair.com. Complete the booking in the same browser session without pasting unofficial third-party promo codes, since those can break the cashback attribution cookie. Cashback tracks on the paid ticket total (excluding taxes and fees in some cases) for eligible fare types on direct SQ bookings; award redemptions and third-party OTA bookings typically do not qualify. Cashback appears as pending in your ShopBack wallet after ticketing and confirms after the travel-completion holding period. See the current published rate on the ShopBack Singapore Airlines merchant page.

Yes. Any cancelled, refunded, or voided portion of your Singapore Airlines booking is deducted from the ShopBack cashback total because SQ only pays commission on ticketed and flown revenue. If you cancel within the fare family's refund window, or if the airline cancels and refunds the itinerary, pending cashback will not confirm. Fare changes that alter the total ticket price will typically re-track the cashback against the new lower amount. Contact ShopBack customer support if the booking flew but cashback did not confirm within the standard holding window.

After you complete a qualifying booking or purchase via Singapore Airlines through the ShopBack Singapore merchant page, cashback usually appears in your ShopBack wallet as pending within around 48 hours. It stays pending until the merchant's validation window closes, which covers the return, cancellation, or travel-completion period specified in the ShopBack terms for Singapore Airlines. Once validated, ShopBack marks the cashback as confirmed and it becomes withdrawable to your linked bank account or PayNow.