Rakuten Travel
Up to 9% Cashback
6%
| Standard | Upsized | |
|---|---|---|
Car Rental | 0% | 9% |
Booking for hotel in Japan | 6% | 9% |
Coupon applied (Japan Hotel) | 0.7% | 0.75% |
Cashback timeline
Purchase
Tracked in
2 days
Confirmed in
90 days after your trip
Terms and exclusions
Refunds, cancellations and no-shows
Any rejected, cancelled, refunded, exchanged or returned purchases will not be eligible for Cashback.
- For partial returns or exchanges, we'll prorate the Cashback as an adjustment.
- No-shows and any booking changes that lead to a change in the booking ID will not be eligible for Cashback.
Tracking disclaimers
- Your Cashback may be tracked at a different rate initially and adjusted to the correct rate when we confirm the transaction details.
Other terms and conditions
Never miss Cashback on Rakuten Travel
Get instant alerts on Cashback when you shop online with the ShopBack extension.
Cashback tips
Check carefully for Cashback exclusions and caps before you buy or book to avoid disappointment. Don't forget the terms and conditions on any promotion and campaign pages.
Complete your shopping in one go: Always start from this platform to visit the store directly, for every new transaction. If your store visit is interrupted by an app update or download screen, restart your shopping from our platform.
Don't click on any third party links or extensions or use VPN or adblocking software, as they could result in your Cashback not being tracked. Some examples include: Facebook ads, Google Ads, other loyalty or cashback extension links.
If you encounter payment errors during your purchase, you should restart your visit to the Rakuten Travel from this platform to ensure that your Cashback continues to be tracked.
Rakuten Travel can only confirm to us that a transaction is recorded if you accept all cookies that appear on their pages.
Shop and earn at similar stores
Rakuten Travel Singapore on ShopBack
ShopBack Singapore is a cashback and rewards platform that returns a share of every eligible Rakuten Travel booking to members as cash. New members can join free at shopback.sg/signup and earn cashback on the web or via the mobile app. The current Rakuten Travel cashback tiers, exclusions, and rate updates are shown in the rate table at the top of this page. For Japan lodging choice guidance, see ryokan vs hotel in Japan.
Rakuten Travel is the go-to booking channel for Japanese accommodation, and it is the specific reason a Singapore traveller opens the tile: to book a ryokan in Hakone or a family room in a regional hot-spring town that global OTAs either do not list or price higher. This page is written for that use case, then extends to the platform's broader Asia and global inventory. Cashback sits alongside Rakuten Super Points rather than instead of them.
What is Rakuten Travel best for booking from Singapore?
Rakuten Travel is strongest for Japan accommodation: business hotels in Tokyo and Osaka, resort hotels in Hokkaido and Okinawa, and traditional ryokans in Kyoto, Hakone, Nikko, and rural onsen regions. Inventory depth on Japanese ryokans in particular exceeds most global OTAs. If the plan involves a two-night ryokan stay with kaiseki dinner, Rakuten Travel is the natural first search rather than a global metasearch.
Does Rakuten Travel cover countries outside Japan?
Yes. Rakuten Travel Xchange (the global-facing site) lists hotels across Asia, Europe, and the Americas. That said, the platform's structural advantage is Japan; for hotels outside Japan, buyers should price-check against other OTAs. There is no meaningful downside to using Rakuten Travel for a Bangkok hotel other than the loss of any competing loyalty currency.
Is Rakuten Travel cheaper than Booking or Agoda for Japan?
For many Japanese ryokans and regional inns, Rakuten Travel carries rates and inventory that are not published on Booking or Agoda. On mainstream city hotels in Tokyo and Osaka the price gap is typically small; the buying reason on Rakuten Travel is the ryokan and regional catalogue plus the points loyalty layer.
Do Rakuten Travel rooms include breakfast or a meal plan?
Ryokan bookings frequently include a kaiseki dinner and breakfast as part of the room rate; business and city hotels typically list room-only or room-plus-breakfast options separately. The meal plan is stated on each rate line. Since ryokan meal quality is a significant part of the experience, this is not a detail to skim on the booking page.
Can I book meal plans, room upgrades, or plans with activities?
Yes. Rakuten Travel exposes plan-level detail that many global OTAs collapse: multiple meal-plan variants, seasonal ryokan menus, room-with-open-air-bath configurations, and ski or hiking packages. That granularity is one of the main reasons to book on-platform for Japan. A room-with-open-air-bath variant of the same room type often carries a meaningful premium over the standard variant.
How do I read reviews on Rakuten Travel?
Reviews on Rakuten Travel are dominated by Japanese domestic guests, especially on regional ryokans, which is different from Booking or Agoda where global-traveller sentiment dominates. Higher scores on Rakuten Travel typically map to properties that meet Japanese domestic expectations on food and service. A 4.0 on Rakuten Travel is often stricter than a 4.0 on a global OTA for the same property.
What is the cancellation policy on Rakuten Travel?
Cancellation terms are set by each property, not the platform. Ryokans commonly require earlier cancellation (three to seven days) than business hotels (often up to the day before). The property's specific policy is displayed on the room-rate page before confirming. Peak-season bookings (cherry-blossom, autumn foliage, New Year, Golden Week) often carry stricter terms.
How does Rakuten Travel handle payment for Singapore users?
Many Rakuten Travel bookings are pay-at-property in JPY, with a card guarantee at booking. Some listings offer online prepayment in JPY. Singapore cardholders should expect FX conversion on either flow and check for foreign-currency-transaction fees. A multi-currency card or a card that waives foreign-transaction fees materially reduces the effective cost.
What are Rakuten Points and can Singapore travellers use them?
Rakuten Points (historically branded Rakuten Super Points) are the group's loyalty currency, earned on eligible bookings and other Rakuten-group purchases. Singapore travellers can earn and spend points on future bookings within the ecosystem; the earn rate is stated on each hotel listing. For a traveller who makes multiple Japan trips a year, the points compound meaningfully.
What is the parent company and how large is Rakuten Travel in Japan?
Rakuten Travel is part of Rakuten Group, Inc., the Tokyo-listed e-commerce and internet services group. Rakuten Travel is one of the largest domestic accommodation platforms in Japan by domestic booking volume.
How does ShopBack cashback work on Rakuten Travel?
Click through from the Rakuten Travel tile on ShopBack Singapore, complete the booking in the same session, and cashback tracks on the eligible booking value. Refer to the current published rate above before booking. Multi-night ryokan bookings are the highest-value cashback opportunity on the platform for Singapore users.
Does cashback apply to pay-at-hotel bookings?
Tracking on OTA merchants often depends on the booking being confirmed and the stay being completed; pay-at-hotel flows can have different tracking rules than prepaid flows. The current exclusions block above is the source of truth. Cancellations before check-in typically void the cashback claim regardless of the payment structure.
Can I stack ShopBack cashback with Rakuten Super Points?
Yes. Rakuten Super Points earn independently at the merchant level and cashback earns through the ShopBack referral, so both apply on the same booking. Neither replaces the other. For a Singapore traveller building a multi-trip Japan year, this is the practical reason to route Rakuten Travel bookings through the ShopBack tile.
Cashback rates, exclusions, and Rakuten Travel property terms are subject to change; verify the current rate table on this page and each property's own cancellation and payment terms on Rakuten Travel before booking. Content updated 2026-07-20.
