Klook SG

What is Klook?

Travel experiences and services platform founded 2014 in Hong Kong. Specialises in attractions, theme parks, tours, transport, dining, eSIM and wifi, and rail passes. Strongest coverage across Asia-Pacific. Klook Pass is a multi-attraction bundle that lets you pick a set number of entries in a city under one validity window, while Klook Credits work as a points-style wallet earned on eligible bookings and applied at checkout. Most attraction and eSIM bookings use instant confirmation, meaning the e-voucher is issued to your email and the Klook app immediately on payment; the app itself stores vouchers offline and surfaces app-only deals, a rotating set of experiences priced lower than on desktop.

Founder & ownership

Founded in Hong Kong in 2014 by Ethan Lin, Eric Gnock Fah, and Bernie Xiong. Privately held; operates regional offices across Asia, Europe, and the Americas. Singapore is one of its core Southeast Asian markets.

How Klook works

Browse experiences by destination or category, book online or via the Klook app, receive an e-voucher with instant or scheduled confirmation, present the QR code at the gate, meeting point, or pick-up location.

Klook app

iOS and Android. Stores e-vouchers offline, supports last-minute bookings, surfaces app-only deals, and unlocks Klook Credits. Useful when travelling without printed tickets or when itineraries shift mid-trip from Changi outbound.

Coverage

Singapore, Malaysia (KL, Johor Bahru, Penang), Indonesia (Bali, Bintan, Batam), Thailand (Bangkok, Phuket, Chiang Mai), Hong Kong, Macau, Japan (Tokyo, Osaka, Kyoto), South Korea, Taiwan, Vietnam, Australia, Europe, and selected US destinations. Deepest catalogue in Asia-Pacific.

Attractions

Single-entry tickets — theme parks, aquariums, observation decks, zoos, museums (e.g. USS, S.E.A. Aquarium, Mandai parks, Gardens by the Bay). Usually instant confirmation — typically issued instantly, subject to availability. QR code scanned at gate.

Theme Parks

Universal Studios Singapore, Disneyland Hong Kong, Tokyo Disneyland / DisneySea, Universal Studios Japan, Lotte World, Everland. Combo passes (park + meal, park + transfer, multi-day) often bundled at a single price.

Tours & Day Trips

Guided experiences — half-day, full-day, multi-day. Includes Singapore city and food tours, plus cross-border day trips (JB, Bintan, Batam). Operator-confirmed with fixed meeting points or hotel pick-up.

Transport

Airport transfers, private cars, intercity buses, rail passes (JR Pass, Eurail, Swiss Travel Pass), metro passes, and ferry tickets — including Changi outbound transfers and Singapore Cruise Centre ferries to Bintan and Batam.

Connectivity

Country and regional eSIM plans (Japan, Korea, Thailand, Europe, Global), pocket wifi rentals, and SIM card pick-up at Changi. Instant QR delivery for most eSIM products — typically issued instantly, subject to availability.

Car Rentals

Self-drive rentals in Australia, New Zealand, Japan, Korea, and Europe — partner-fulfilled with airport or city pick-up options.

Dining

Restaurant vouchers, buffet passes, themed dining experiences, and afternoon tea bookings — primarily for tourist-facing venues.

Singapore staycation

Locals booking weekend attractions — Universal Studios Singapore, S.E.A. Aquarium, Adventure Cove Waterpark, Mandai parks (Singapore Zoo, Night Safari, River Wonders, Bird Paradise), Gardens by the Bay, Skyline Luge Sentosa, Singapore Cable Car.

Asia day-trips from Singapore

Cross-border day trips — Johor Bahru theme parks (Legoland Malaysia, KidZania), Bintan ferry-and-resort packages, day or weekend runs to KL, Desaru, and Batam. Combines transport, guide, and entries in one booking.

Japan travel from Changi

JR Pass (nationwide and regional variants — JR East, JR West, Kansai), Shinkansen tickets, USJ Express Passes, Tokyo Disney tickets, eSIM for Japan, pocket wifi, and theme park combos. One of Klook's strongest catalogues globally and a recurring Changi-outbound pick.

Theme park entry

Skip-the-queue and express tickets at major Asian parks — Universal Studios Singapore, Universal Studios Japan, Tokyo Disneyland/DisneySea, Disneyland Hong Kong, Lotte World, Ocean Park. Booking ahead can help avoid on-site queues.

Travel essentials

eSIM, pocket wifi, airport transfers, Changi SkyTrain to city options, and rail passes — widely used by Singapore travellers for connectivity and ground transport on overseas trips.

Family travel

Wildlife parks, aquariums, theme parks with combo passes, kid-friendly workshops, and character meet-and-greets. Age restrictions listed per activity.

Most booked locally

Universal Studios Singapore, S.E.A. Aquarium, Mandai parks, Gardens by the Bay (Cloud Forest, Flower Dome), Adventure Cove Waterpark, Skyline Luge Sentosa, Singapore Cable Car, ArtScience Museum, Wings of Time.

Most booked overseas

JR Pass and Japan rail products, Tokyo Disneyland / DisneySea tickets, Universal Studios Japan Express Passes, Disneyland Hong Kong, Bali day tours and transfers, Bangkok attractions, eSIM for Japan and Korea.

Day-trip patterns

Johor Bahru theme parks, Bintan resorts, KL weekend trips, and Batam short-haul packages are recurring sellers from Singapore. Strong demand around June, September, and December school holidays.

Seasonal demand

Lunar New Year, Hari Raya, March / June / September / December school holidays, year-end travel, and Golden Week (Japan) drive peak booking volumes for outbound destinations.

Instant confirmation

Most attraction tickets and eSIM products typically confirm instantly on payment — subject to availability. E-voucher issued to email and the Klook app within minutes. Show the QR at the venue gate.

Operator-confirmed bookings

Tours, classes, and small-group activities typically need operator confirmation. Confirmation windows vary by activity — see the product page; full refund if the operator cannot accept the booking.

Cancellation policy

Varies by activity — see product page. Many attractions allow free cancellation within a defined pre-visit window; tours, rail passes, and time-bound activities often have stricter or non-refundable terms.

Refund flow

Refunds typically processed to the original payment method. Timing depends on the bank or card — see merchant T&Cs. Klook Credits are usually returned to the wallet where applicable.

Reschedule

Some experiences allow free date changes within the cancellation window via the app or Klook support. Non-flexible bookings cannot be rescheduled — only cancelled where eligible.

Flash sales & campaigns

Periodic destination-focused sales (Japan sale, Korea sale, Bali sale), school-holiday campaigns, travel fair tie-ins, and major calendar events (Lunar New Year, 6.6, 9.9, 11.11, 12.12). Promo codes are listed at the campaign banner — discount rates vary by campaign and product.

Klook Pass

Multi-attraction bundle — savings amount varies by bundle and city. Available in select cities (e.g. Klook Pass Singapore, Bangkok, Tokyo, Seoul, Hong Kong). Pick a set number of attractions from a curated list and use within a validity window.

App-only deals

A rotating set of experiences carry app-exclusive discounts not visible on desktop. Worth installing the app before searching for popular attractions and theme parks.

Klook Credits

Loyalty wallet credits earned on eligible bookings and promotions — earn rate varies by activity and campaign. Apply at checkout on supported experiences. Credits typically expire — check the wallet for the active balance.

Cashback via ShopBack

Activate cashback via ShopBack before visiting klook.com. Complete the booking in the same session — earn cashback via ShopBack Singapore. Avoid clicking unsupported promo links or external referrals after activation.

Stacking

Klook Pass, app-only deals, campaign promo codes, Klook Credits, and ShopBack cashback may be stackable, subject to terms — check current merchant terms before checkout.

Best time to book

Book attractions and rail passes ahead of Singapore school holidays (March, June, September, December) and long weekends. Major campaigns typically run around Lunar New Year, mid-year travel fairs, 9.9, 11.11, and year-end.

Asia-Pacific catalogue depth

Klook's deepest catalogue sits in Asia-Pacific — Singapore, Japan, Korea, Thailand, Hong Kong, and Bali are consistent picks for Singapore-outbound bookings from Changi. JR Pass, Japan rail tickets, and Japan eSIM are recurring top sellers from Singapore — Klook is widely used as a booking platform for Japan-bound travellers. Cross-border day-trip and short-haul bookings (Johor Bahru, Bintan, KL, Batam) cluster around weekends and school holidays in Singapore. Instant e-voucher delivery on most attractions makes Klook well-suited to last-minute weekend planning; tours and operator-confirmed activities should be booked further ahead. Klook Pass, app-only deals, Klook Credits, and ShopBack Singapore cashback may be stackable on klook.com bookings — subject to current merchant terms.