How to use ShopBack?
What is Cashback?
Why use ShopBack?
500+ Cashback stores to shop from
We pay Cashback as real cash to your bank account
Used by over 2.5 million users
1. How do I know if my cashback is tracked
Typically, your Cashback will take up to 48 hours to be processed and credited into your ShopBack account. A notification will be sent to your e-mail account to notify you that your Cashback has been successfully tracked. Alternatively, you can log in to your ShopBack account to check whether the Cashback has been tracked.
ShopBack reserves the right to cancel or delay your Cashback payment should a partner store alter their policies or delay their commission payments.
2. Why didn’t I get Cashback?
Your Cashback might not have been tracked due to the following reasons:
1. You did not click through from ShopBack when ordering. If you fail to click through from ShopBack, we are unable to track your order and thus no Cashback will be awarded.
2. You did not follow the Partner Stores’ Terms & Conditions when ordering through ShopBack.
If you fail to follow the Partner Stores’ Terms & Conditions when ordering, we are unable to earn commission from our partner stores and hence, no Cashback will be awarded.
3. Your order(s) was/were made less than 48 hours ago. Cashback takes up to 48 hours to be processed and reflected in your account. An e-mail will be sent to notify you of your successful Cashback. Alternatively, you can check your ShopBack account under “Pending” tab after 48 hours.
4. There was a cancellation, return or exchange of your order. Cashback is only awarded for completed orders and will not be awarded for cancellations, returns or exchanges.
3. How do I request for a payout into my bank account?
To cash out, you must meet the minimum Available Balance per withdrawal method of your choice, in your ShopBack account.
For Bank, the minimum Available Balance must be SGD 10
For Paypal, the minimum Available Balance must be SGD 10
Follow these steps to request a payout:
1. Click on "Withdrawal Money" in the menu.
2. Select your withdrawal method
3. Update your withdrawal details:
3.1. For Transfer to Bank, please provide Bank Name, Full Name and Bank Account No.
3.2 For Transfer to Paypal, please provide Full Name and Paypal Email
4. Click on “Save Details” to save the details
5. Select or Enter your withdrawal amount and
6. Click on "Withdraw"
Your withdrawal request will be processed and deposited into your selected account:
1. For Bank: Within 7-14 working days
2. For Paypal: Within 7-14 working days
There will be no service charges.
Note that Cashback is only valid for 1 year after turning “Confirmed” and must be withdrawn from the time it turns "Confirmed".