Hotels.com
3.5% Cashback
4% Cashback
| Standard | ||
|---|---|---|
All Customers | 3.5% | 4% |
Take note
- Make sure you check out on this store’s website, not in their app.
- Shop on Website to earn cashback!
Cashback timeline
Purchase
Tracked in
2 days
Confirmed in
65 days after your trip
Terms and exclusions
Refunds, cancellations and no-shows
Any rejected, cancelled, refunded, exchanged or returned purchases will not be eligible for Cashback.
- No-shows and any booking changes that lead to a change in the booking ID will not be eligible for Cashback.
Other terms and conditions
Hotels.com terms and conditions
- Standard Cashback rate is only available to members that are not signed in to Hotels.com or who make a purchase as a guest
- Purchases must be made on Hotels.com Singapore through ShopBack Singapore
- Only purchase made with SGD currency is eligible for Cashback
- Hotels.com Credit / Good Will Credit whether partial or paid in full will not be applicable for Cashback
Never miss Cashback on Hotels.com
Get instant alerts on Cashback when you shop online with the ShopBack extension.
Deals & Discounts
Cashback tips
Complete your shopping in one go: Always start from this platform to visit the store directly, for every new transaction. If your store visit is interrupted by an app update or download screen, restart your shopping from our platform.
Don't click on any third party links or extensions or use VPN or adblocking software, as they could result in your Cashback not being tracked. Some examples include: Facebook ads, Google Ads, other loyalty or cashback extension links.
If you encounter payment errors during your purchase, you should restart your visit to the Hotels.com from this platform to ensure that your Cashback continues to be tracked.
Shop and earn at similar stores
Hotels.com Shopping Guide on ShopBack
What is Hotels.com?
Global online travel agency for accommodation bookings. Inventory covers hotels, apartments, vacation rentals, villas, resorts, hostels, and serviced residences across short-haul Asian destinations and Singapore staycations. Hotels.com runs its own loyalty programme called One Key, where members earn OneKeyCash on eligible stays and redeem it against future bookings at checkout. Loyalty tiers progress from Blue (entry) through Silver, Gold, and Platinum, with higher tiers unlocking bonus OneKeyCash, room upgrades, and priority support — exact thresholds vary, see merchant terms. Signed-in members also unlock Secret Prices on selected hotels, while same-day Last Minute Deals and app-only Mobile App Deals surface unsold inventory at lower rates. Bookings split into refundable rates (free cancellation up to a stated deadline) and prepaid non-refundable rates (cheaper upfront, no refund) — savings, stacking, and tier benefits subject to current Hotels.com terms.
How does Hotels.com work?
Search by destination, dates, and guest count. Filter by price, star rating, guest rating, location, and amenities. Book directly on the site or app — confirmation goes to your email and account. Most bookings can be managed online.
Hotels.com app vs website
App: exclusive Mobile Rates on selected properties, push notifications for last-minute deals, faster booking management, mobile check-in where supported. Website: full filter set, easier comparison across many properties on a larger screen.
What are Secret Prices?
Member-exclusive discounted rates on selected hotels — visible after signing in to a Hotels.com account. Actual savings vary by property and date. Identified by a small icon next to eligible properties during search.
What are last-minute deals?
Same-day and next-day discounted rates on properties with unsold inventory. Availability and discount depth vary by destination and date. Surfaced in the app and on the homepage — useful for spontaneous Sentosa or Marina Bay staycations and short Changi outbound trips.
Hotels vs serviced apartments
Hotels: daily housekeeping, full F&B, concierge, suited to short stays. Serviced apartments: kitchenette or full kitchen, laundry, more space, better value for stays of 4+ nights or family trips.
Resorts vs city hotels
Resorts: pools, beach access, on-site dining, full-day experience — common in Bali, Phuket, Langkawi, Maldives. City hotels: location-driven, close to transit and attractions — common in Bangkok, Tokyo, Hong Kong, Seoul.
Villas vs apartments
Villas: private pool, standalone property, larger groups, premium pricing — common in Bali and Phuket. Apartments: building-based, often cheaper, suited to couples and small families in cities.
Star ratings
3-star: clean rooms, basic amenities, lower price. 4-star: pool, restaurant, room service, mid-range comfort. 5-star: spa, fine dining, premium service, concierge. Star ratings vary by country — check guest reviews alongside.
Free cancellation vs non-refundable
Free cancellation: flexible, slightly higher price, refundable up to a stated deadline. Non-refundable: cheaper upfront, no refund if cancelled. Choose flexible for uncertain plans, non-refundable for confirmed trips.
Browse by category
City hotels (Bangkok · Tokyo · Seoul · Hong Kong · Taipei · KL) · Resorts (Bali · Phuket · Maldives · Bintan · Koh Samui · Langkawi) · Apartments & serviced residences (Tokyo · Hong Kong · Bangkok · KL) · Staycations (Marina Bay · Orchard · Sentosa · Robertson Quay) · Budget (Hostels · Guesthouses · 2–3 star).
SG staycations
Marina Bay, Orchard, Sentosa, Robertson Quay, Chinatown boutique hotels. Resort World Sentosa and Mandai-area properties popular for family weekends. Filter by pool, family-friendly, and breakfast included. Mobile Rates often surface on app.
Short-haul Asian breaks from Changi
Bangkok, Bali, Phuket, Tokyo, Seoul, Kuala Lumpur, Penang, Ho Chi Minh City, Hanoi, Hong Kong, Taipei — all within roughly 7 hours of Changi. Filter by free cancellation and breakfast included for flexibility on weekend trips.
Family trips
Family rooms, pools, breakfast included, kids-stay-free properties. Resorts in Bintan, Batam, Desaru, Phuket, Bali popular with Singapore families. Filter by guest rating 8+ for consistency.
Couples & honeymoons
Boutique hotels and villas in Bali (Ubud, Seminyak), Phuket, Krabi, Maldives, Koh Samui. Filter by adults-only, pool villas, and 4-star and above. Honeymoon properties often flagged in property highlights.
Solo & business travel
City hotels near MRT and transit hubs in Bangkok, KL, Tokyo, Hong Kong. Filter by free WiFi, work desk, and breakfast included. 3 to 4-star city hotels offer reliable value for short business trips.
Budget travel
Hostels, guesthouses, 2 to 3-star properties widely listed. Filter by lowest price first and guest rating 7+. Last-minute deals and Secret Prices may deepen savings further — actual savings vary.
Peak Singapore travel periods
June and December school holidays, Chinese New Year, Hari Raya, National Day long weekends, Mid-Autumn, year-end break. Book early — short-haul rates rise sharply in these windows.
How to book
Search destination and dates. Compare properties by price, location, rating, and amenities. Select room type and rate. Sign in to a Hotels.com account before booking to access Secret Prices and earn OneKeyCash.
Payment
Most properties accept Visa, Mastercard, Amex. Some offer pay-at-property options — payment is taken on arrival rather than at booking. Currency typically defaults to SGD when booking from Singapore.
Cancellation policy
Set by each property and rate. Free cancellation rates can typically be cancelled online from the booking management page up to the stated deadline, subject to property terms. Non-refundable rates do not refund after booking.
Changes to a booking
Date, guest count, and room type changes can often be requested via the booking management page — subject to property approval and rate availability. Earlier requests are more likely to be accepted.
Customer support
24/7 customer service available via the app, website, and phone. Booking confirmation email contains the support contact and your itinerary number.
What is One Key?
Hotels.com's loyalty programme. Free to join. Members earn OneKeyCash on eligible bookings and unlock member-only Secret Prices, plus tier benefits at higher levels.
OneKeyCash — earn and burn
Earn a percentage of each eligible booking as OneKeyCash — earn rate varies by property and rate type. Use OneKeyCash to discount future eligible bookings — applied at checkout. Stays typically must complete before OneKeyCash is credited.
Tiers
Blue (entry, all members), Silver, Gold, Platinum. Higher tiers reached by accumulating qualifying nights or bookings within a year — specific thresholds vary, see merchant terms. Each tier unlocks stronger perks — priority support, room upgrades where available, and bonus OneKeyCash on selected stays.
Tier benefits
Silver and above: bonus OneKeyCash on selected stays and priority customer support. Gold and Platinum: room upgrades and added amenities at participating properties where availability allows. Exact benefits and thresholds — see merchant terms.
Do One Key benefits stack with ShopBack?
May be stackable — sign in to your Hotels.com account to earn OneKeyCash on the booking, and activate cashback via ShopBack Singapore before clicking through to hotels.com. Stacking is subject to current merchant terms and cashback tracking rules.
Where to book in SG
Online: hotels.com (Singapore version). App: Hotels.com iOS and Android app for Mobile Rates and last-minute deals. Sign in before booking to access Secret Prices.
Sale periods
Travel Tuesday, 6.6, 9.9, 10.10, 11.11, Black Friday, Cyber Monday, 12.12 typically feature deeper accommodation discounts. Short-haul Asian destinations and Singapore staycations often see the most aggressive markdowns — actual discount depth varies.
Mobile Rates
App-exclusive rates on selected properties. Sign in to the app and look for the mobile-only badge. Often among the lowest available rates on a property — savings vary.
Cashback via ShopBack
Activate cashback via ShopBack Singapore before visiting hotels.com. Complete the booking in the same session. Avoid unsupported voucher codes or external referral links — these can void cashback tracking. You can earn cashback via ShopBack Singapore on eligible bookings.
How to save more
Layer One Key (OneKeyCash + Secret Prices), Mobile Rates in the app, major sale events (11.11, Travel Tuesday, Black Friday), and ShopBack cashback — combinations may be stackable subject to terms. Book free cancellation rates and re-price if rates drop closer to travel.
Is Hotels.com worth it for Singapore travellers?
Strong inventory across short-haul Asian destinations and Singapore staycations. OneKeyCash and Secret Prices add ongoing value for repeat travellers. Mobile Rates and last-minute deals may deepen savings on flexible bookings. Short-haul Asian destinations — Bali, Bangkok, Phuket, KL, Tokyo, Seoul — remain the most consistently searched on hotels.com from Singapore, with peak demand around school holidays and long weekends, while Marina Bay, Orchard, Sentosa, and Mandai dominate staycation searches, with resort-style properties in Sentosa most popular for family bookings. Free cancellation rates are heavily preferred by Singapore travellers on short-haul Changi outbound bookings, where plans frequently shift in the weeks before departure. Mobile Rates and Secret Prices, layered with OneKeyCash, are commonly used by repeat Hotels.com users — actual savings vary by property and date. Combining One Key, ShopBack cashback, and 11.11 / Travel Tuesday windows is a common stacking play among Singapore travellers — stackability subject to current merchant terms.