General Terms & Conditions

  • ShopBack must be the last link you clicked in order to get cashback. If other website links are clicked after clicking through ShopBack, cashback will not be tracked (E.g. coupon websites and deal websites)
  • Accounts that engage in fraudulent orders/activities to game/cheat the cashback system will be banned and cashback forfeited
  • Transactions may be tracked at a slightly different rate but will be uplifted on a monthly basis once confirmed by the merchant
  • Users are required to click through ShopBack's "Shop Now" button and complete purchase wholly within the same redirected tab/window to qualify for cashback
  • Whilst the vast majority of transactions from merchants track successfully, occasionally a transaction may not get reported. If you believe this to be the case, please submit a 'Missing Cashback' query within 30 days of the transaction, as we will be unable to chase up older claims
  • Please note that some merchants may not be forthcoming with untracked cashback. We endeavour to chase untracked cashback but reserve the right to halt enquiries at any time. 
  • Cashback is only paid on legitimate transactions
  • Usage of promotional or coupon codes not posted and approved by ShopBack may affect your eligibility for cashback
  • ShopBack's ability to pay cashback on an order is dependent on the Affiliate Store paying ShopBack first. Unfortunately, at times for various reasons, the Affiliate Store does not recognise an order as valid and as such would not pay ShopBack for it. While we typically seek to make a case before the Affiliate Store for payment, unfortunately, we are unable to credit Cashback unless and until such payment is received.
  • ShopBack reserves the right to change/amend/withdraw the terms and conditions of each promotion.