Terms and Conditions

  • Valid on any orders made on Taobao & Tmall via ShopBack from 8 Mar 2017 onwards. 
  • Only items found in https://ai.taobao.com are eligible for cash rewards and prizes.
  • Customers will have to confirm delivery to qualify for Cash Rewards and Prizes. 
  • Once you've made your payment, please ensure that you submit your Order ID within 7 working days. Cash rewards and prizes will take 5 working days to be tracked after submission and 100 days to turn redeemable. 
  • 1 Order ID is entitled to 1 Cash Reward. If you buy more than 1 of the same item in one cart order, it will be considered as 1 Order ID. i.e. 5 x same lipsticks = 1 Order ID = 1 Cash Reward.
  • Cash Reward amounts and prizes will be awarded to customers at random. Customers will be able to see their cash reward amount only when it is tracked on their ShopBack account.
  • Cash Reward and prizes will only be tracked once you've made your payment and submitted your Order ID correctly to ShopBack.
  • The cash reward/prizes will only reflect inside the customer’s ShopBack account once the customer has received the item and confirmed delivery within their Taobao/Tmall account.
  • Incomplete forms will not qualify for Cash Rewards or prizes. Please ensure that the confirmation page appears before leaving the page.
  • If your Cash Reward/prize is not tracked in your ShopBack account after the 7th day, please submit a 'missing Cashback' request and our customer service will entertain your request shortly.
  • Please ensure you complete your purchase within 1 window after clicking through ShopBack. 
  • Cash rewards and prizes is not applicable for purchases of gift cards, rejected orders and cancelled orders.
  • Accounts that engage in fraudulent orders/activities to game/cheat the system will be banned and cash rewards/prizes forfeited.
  • ShopBack reserves the right to deny Cash Rewards or prizes if customer does not fulfill the above terms & conditions.
  • ShopBack reserves the right to determine the Cash Rewards and prizes given to customers.
  • ShopBack reserves the right to change the terms & conditions without prior notice.