*Promo code is only valid for New iShopChangi customers only.

Limited Time Offers

No Code Required
Copy Code
Was $5 Cashback
No Code Required
Copy Code
Was $5 Cashback
No Code Required
Copy Code
Was $5 Cashback

FAQ

1. When can I shop on iShopChangi?

You can purchase 2 weeks in advance, and up to 18 hours before your flight*.


*Please note that the iShopChangi service is only able to cater to the following flight timings:

a. Departing flights (all product types): No timing restrictions.

b. Arriving flights (Beauty products): 0600-2359hrs

c. Arriving flights (Wine & Spirits): No timing restrictions


2. Can I buy any products on iShopChangi and collect when I arrive?

Only Wine & Spirits, and Beauty products are available for purchase and collection on arrival.


3. Is the range of Beauty products available on iShopChangi for purchase and collection on arrival similar to that at The Shilla Duty Free stores located at the baggage claim halls?

There is a wider range of Beauty products available on iShopChangi as compared to The Shilla Duty Free stores located at the baggage claim halls.


4. Can I make a single order with some products for collection when I depart and the others for collection when I arrive?

Yes, you may do so. Before you add products to your shopping bag, there will be icons to indicate if the products can be collected at departure and/or arrival. Also, do have both your departure and arrival flight details with you before you make the purchase.


5. Where do I collect my purchases at Changi Airport?

For collection before departure, you can pick up your purchases at iShopChangi Collection Centres located at your departing terminal. For collection when you arrive, you can pick up your purchases at the respective DFS and The Shilla Duty Free stores located at the baggage claim halls.


6. When can I collect my Wine & Spirits & Beauty purchases when I arrive at Changi Airport?

You can collect your Wine & Spirits purchases at DFS stores located at the baggage claim halls after clearing immigration upon arrival. For Beauty purchases, you can only purchase and collect if your arrival flight is between 6am and 12 midnight.


For more information, please visit here.