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Subject to the terms and conditions, if you made a ShopBack Pay transaction at a ShopBack merchant outlet but found the same merchant offering a cashback amount on through another Approved Platform (as defined below) higher than that offered on ShopBack, ShopBack will refund the difference in the form of Cashback to you.

Terms & Conditions

  • “Approved Platforms” refers to any digital wallet / payment method offering the customer a fixed amount / percentage of cashback without a cap or limitations (including by Cashback amount, or limited in time) to which such cashback can be earned or utilised, and can only be earned through payment via the aforementioned digital wallet / payment method
  • Claims must be reported to ShopBack by completing the form provided with the valid product link and screenshots from ShopBack SG and the Approved Platform within 7 days from the date of purchase.
  • Claims are only valid after the ShopBack Pay purchase in question has been made and shall be awarded with Cashback within 14 working days after the payment is verified by ShopBack. Each user is limited to a maximum of 1 claim submission per day, up to $10 per claim and capped at $100 per month. Each order is entitled to 1 successful claim.
  • Cashback from Approved Platforms must meet the following criteria;
  • Cashback from Approved Platforms must meet the following criteria;
  • a. Cashback offered on the Approved Platform must (a) relate to the same merchant and outlet as on ShopBack and (b) Cashback must be higher than that offered on ShopBack without cap or time limitations.
  • b. Cashback offered must be valid on both ShopBack SG and Approved Platforms at the time of claim.
  • c. The difference in Cashback to be refunded is in absolute amount and not by percentage. For example, the item price is $50 and ShopBack Cashback is 10% and the total Cashback awarded by ShopBack is 10% x $50 = $5. However if the Approved Platform’s Cashback amounts to $3 (whatever the mechanics may be), the difference will not be refunded as the Cashback value of the Approved Platform is lower than that of ShopBack’s.
  • d. Such Cashback offers should be applicable to the general public and not a selected group of individuals.
  • ShopBack will verify and notify the user of the claim status via push notification within 14 working days.
  • ShopBack reserves the right to reject claims of “Highest Cashback Guaranteed” in the event of fraud or abuse.
  • Notwithstanding the above, decisions made and taken by ShopBack are at its sole and absolute discretion.
  • ShopBack reserves the right to amend these Terms and Conditions without prior notice.