I’m sure you’ve heard at least a little bit about the online marketplaces, Taobao and Tmall. If you haven’t, then you’re really missing out on some great value and even greater variety. There are tons you can buy of great quality and at even cheaper prices.

In fact, just take a look at this Taobao haul that some of us at ShopBack managed to snag!


Marble Mugs: SGD 4.33

Lace-up Top

Lace-up Top: SGD 19.09

Marble Coaster And Assorted Rings

Marble Coaster: SGD 5.14
Assorted Rings: ~SGD 2.00

Amazing isn’t it? And if you ever decide to buy anything on Taobao, you should definitely use ShopBack! So read on and find out how you can save the most money on shopping’s biggest online platform!

If you’ve ever tried to shop on TaoBao and Tmall, chances are you’ve experienced a little bit of struggle trying to navigate your way around. The whole site is in Chinese after all. Well, worry not, because we’ve got you covered with this handy all-you-need-to-know guide to Taobao and Tmall!

1. Create an account on ShopBack

For those not already in the know, ShopBack is a cashback platform — you actually are paid cold hard cash every time you complete a purchase transaction online!

Shop at Taobao or Tmall through ShopBack and enjoy cashback of up to 10.0%! Plus, find the latest offers and deals in ShopBack’s depository of coupon and discount codes, for over 500 merchants.

All you have to do is follow these simple steps to start earning cashback on your Taobao purchases!

Signup With ShopBack

Step 1: Go to https://www.shopback.sg/readers
Step 2: Enter your email address
Step 3: Create a password
Step 4: Click the red button below

And now you’re all set to start earning cashback!

Next, all you need is need a Taobao and Tmall account.

If you already have a Taobao or Tmall account, you can skip ahead to section 3.

2a. Create your Taobao Account

Step 1: Login to your ShopBack account and clickthrough to ShopBack’s Taobao merchant page. Or you can simply type in https://www.shopback.sg/taobao in your address bar to be led straight to the page. Click on “Shop Now” in the empty Taobao search bar to be led to their website.  You will now be directed to the Taobao page. Click on the button at the top bar to be led to the homepage for you to sign up with Taobao.

Sign up with Taobao

Sign up with TaoBao

Step 2: Click on the “注册” button as shown above.

Taobao verification

Step 3: Next, all you have to do is click on “English” to translate it to English and you’re good to go! Choose the right country, enter your mobile phone number and slide to verify as shown. Your verification code will be sent via text to your mobile number.

Enter verification code

Step 4: Input the verification code you received.

Input password and username

Step 5: Input your username and password to complete registration.

Step 6: You will then be led to a page where you will have to input another verification code that will be sent to your phone. You’ve now successfully created a Taobao account.

Edit account detail

Step 7: Next, you will now have to input a delivery address. Mouse over your username at the top and then click on the button as shown edit your account details.

Edit Delivery Address

Step 8: Click on the 5th button from the bottom to enter the input/edit delivery address menu. Click on the drop-down menu at the top and choose the  last choice for ‘Overseas’. You will then have to pick “Singapore” from the drop-down menu next to it. You might have to translate your web browser into English for this.

Edit Delivery Address

Step 9: Input your details in the respective fields and then click on the orange button. Congratulations! You’re good to go shopping now!

2b. Create your Tmall Account

Sign up with Tmall

Step 1: Go to ShopBack’s Tmall merchant page https://www.shopback.sg/tmall and then click “Shop Now” to be redirected to Tmall’s homepage. Once there, click on the button as shown above to signup.

Tmall verification

Step 2: Input your mobile phone number and then swipe to verify. A verification code will then be sent to your mobile number.

Tmall mobile verification

Step 3: You will now receive your first verification code, input it in the box as shown.

Input username and password

Step 4: Now you have to input your account details for your Tmall account which includes username and password.

Input verification code

Step 5: To finish your signup, click on the button to receive the second verification code. Input it in the above field and you will then be led to the confirmation page.

3. Shopping at Taobao and Tmall

Now that you’ve got your accounts all up, it’s time for the fun part – shopping! Let’s find out how you can use ShopBack to earn some Cashback out of it!

Step 1: Login to your ShopBack account.

Step 2: Head on over to ShopBack’s Taobao’s  merchant page.

Google translate

Searching for products on Taobao

Step 3:  As most of the products on Taobao are listed in Chinese , you might have to use Google Translate to help you source for products. Copy and paste the translated results into the search bar on ShopBack’s Taobao page.

(For Tmall, you have to do is click “Shop Now”, be redirected to the site, and shop as per normal!)

Choosing and buying items

Step 4: Once you click on “Shop Now”, you will be redirected to Taobao’s website with a list of results of your search. Click on the product of your choice and a new window will open (don’t worry, your cashback will still be tracked) where you can have a closer look at the items. If you like what  you see, add it to your cart!

Viewing your cart

Checking out

Step 5: Once you’re done, check out your items by clicking on the shopping cart icon at the top of the page. Check the boxes for all the products you would like to check out, and then click on the Orange button to proceed.

Making payment

Step 6: Next, pick your preferred method of shipping (there is a link at the bottom explaining the difference between the methods of shipping. Check the tiny box at the bottom to agree with the “Foreign Direct Shipping Logistics Services Agreement”. Click on the orange button to proceed to the next page.

Entering your credit card detailsStep 7: Next, input your credit card details and click to complete your purchase.


Once you’ve got the basics down, here are some of the best protips and tricks you should definitely use whilst shopping at Taobao!

Protip 1: The Search-ception

Not satisfied with your initial search results? Well, here’s a nifty trick to come to find more conclusive search results.

Step 1: Do a translation of the product you are looking for using Google translate as per usual.

Step 2: Input the translated words into the search bar on ShopBack’s Taobao merchant page.

Step 3: You will now be directed to Taobao’s website with the results.

Step 4: Not quite satisfied with the result? Well, just pick the result will the closest relevance to what you want, copy that product name back into ShopBack’s Taobao merchant page search bar. Voila, a more in-depth search result for you just like that!

Protip 2: Currency Converter plugins

Tired of constantly having to switch between windows or tabs when trying to figure convert the prices of products? A simple solution to that is downloading a currency converter plug-in for your browser.

Protip 3: Direct Shipping vs Consolidated Shipping

This can be quite a doozy if you’re a beginner. To make it easier for you, we will illustrate this point to you via the medium of Youtube video!

So in summary, for beginners, the Global Direct Shipping option is your go-to. It is easier and the shipping prices are made known to you before you pay.  This does not mean it is cheaper though – the only way to find out which one is cheaper is to try and ship the same items using both shipping methods.

Protip 3: “Find Similar” button

Find Similar Products


Find Similar Products

If you’re looking for a wider range of sellers for the same product, you can click on the “Find Similar” button. It will then showcase a whole list of similar products from different sellers. A good way to find the “best seller” is to click on the second tab, which ranks the sellers in terms of sales the seller has made  – a great measure of reliability. But make sure you take a good look at the photos – it might not be the exact same product!

Protip 4: Read the reviews

If possible, always read the reviews. Most of the time the reviews are all in Chinese but that’s nothing Google Translate can’t help you with.

Protip 5: Check the ratings of the seller

Taobao Ratings

Image credit: world.taobao.com

The rating of the seller is indicated with symbols. It also comes in multiple tiers as shown above. Every positive rating gives the seller +1 point, whilst a neutral and negative rating gives 0 and -1 point respectively. Once a seller acquires enough +1 to max out 5 symbols, they then ‘level up’ to the next symbol. So do use the rating system as an indication of the seller’s credibility.

Protip 7: Contact the sellers

Contact The Sellers

If you really want to be sure of the products you are purchasing then Taobao has an instant messaging system called Aliwangwang that links you up instantly to the buyers.  There are a number of questions that you should ask when contacting buyers:

  • Time of arrival of products
  • Quality of product (material etc.)
  • Price of products
  • Size of products

You can never be too sure so this instant messaging feature is definitely a very useful tool.

Protip 8: Know when to shop

I’m sure most of you are already familiar with the ridiculously low prices of product available at Taobao. Well, we at ShopBack are never satisfied until you get only the best prices around. So you definitely have to check in regularly with us because we do have some of the best information on deals and promotions out there – and Cashback to boot! A good example of which is the upcoming 11.11 Singles’ Day sale of which ShopBack is the official cashback site for this online shopping extravaganza! So you definitely have to check in with us soon to look out for the info on this amazing sale event. (Psst..it is somewhere later in October.)

So go on, have a shopping good time. There are countless choices of products for you to choose from at Taobao and at great prices too. Oh, and let’s not forget the Cashback rewards you stand to enjoy when you shop at Taobao with us!

If you’re looking for more on Taobao, we do have a few articles and also a whole series of Youtube videos up on our page for you to enjoy:

ShopBack’s Youtube page where you can watch the many Taobao video tutorials

Should You Use A Taobao Agent For Singapore Deliveries?

The Weird Wonderful World Of Taobao: 10 Hilarious Products You Can Buy

Let Taobao Merry Up Your Christmas With These Unique Decorations

New to ShopBack?

content-bannerShopBack is an online shopping portal that helps you save money, every time you shop online! Earn up to 30% Cashback whenever you purchase items from over 500 of your favourite brands that’s available on our site. Best of all, our service is completely free! No sign up fees or monthly payments. The smarter way to shop is clear – with ShopBack.

Start your online shopping journey with us here!

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