Handling a Zalora package is easy, knowing that the warehouse exists within Singapore's borders. The hassle only comes when you are required to post the package internationally, which means, it's going to cost you quite a bit.
Fret not, we've come to save you from your first world ordeal with this guide. In this blog post, we teach you how to get your packages delivered back to ASOS for refunds or exchange.
Note that it'll take some weeks for your parcel to be delivered back to ASOS's warehouse, housed in the UK. Thus, ASOS advises its customers to request for refunds than exchanges because the items that you desire might be deemed sold out from the weeks waiting; we all know how quickly items in ASOS can get sold out, right?
So here's the guide:
1. Fill in the returns note.
The returns note is packed together with your parcel. It should look like this:
Don't worry if you've lost it! Simply head to this site to reprint a new returns note. Download the attachment according to your location. For us Singaporeans, choose "Rest of World - Returns Note.pdf".
Write down the order date, order number, quantity, product code (can be found online), the description of the item and most importantly, the reason code as to why you're returning the item.
2. Pack your items to be returned along with your returns note
The ASOS bag is reusable and you'll be able to post your items back to ASOS using it. Simply tape it securely, bearing in mind that it won't open during the trip back. However, if you're feeling a bit insecure about the flimsy bag, ASOS allows you to repackage your items in your own box.
**Remember to slot your returns note inside your parcel!
3. Choose your return route
a. Use SkyNet
Head to SkyNet-ASOS page here. Using SkyNet takes quite a load off your mind! There are three options for you to choose from:
1. Collection from your doorstep
The courier guys from SkyNet will collect your packages straight from your doorstep and deliver it to ASOS.
2. Post to SkyNet
You'll post it to SingPost which gets delivered to SkyNet's office located in Changi South Street 3.
3. Drop off to SkyNet
Head to SkyNet's office and drop your parcel off.
b. Post your parcel to ASOS yourself
It's more tedious than having SkyNet collecting it straight from your doorstep, but you'll be able to handle everything on your own. Deliver your parcel to this address:
ASOS, Barlby Road, Selby, YO8 5BL, UK
4. Wait for the e-mail
Once posted, wait for your parcel to be delivered and expect an e-mail to be sent to you!
That's really all there is to it! Never be afraid of missing parcels (although they aren't really common to begin with).
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