Handling a local package is easy, knowing that the warehouse exists within Singapore’s borders. The hassle only comes when you are required to return the package internationally, which means, it’s going to cost you quite a bit.
Fret not, we’ve come to save you from your first world ordeal with this guide. Note that it’ll take some weeks for your parcel to be delivered back to ASOS’s warehouse, housed in the UK. Thus, ASOS advises its customers to request for refunds than exchanges because the items that you desire might be deemed sold out from the weeks waiting; we all know how quickly items in ASOS can get sold out, right?
1. Fill In The Returns Note
The returns note is packed together with your parcel. It should look like this:
Don’t worry if you’ve lost it! Simply head to this site to reprint a new returns note. Simply click on “Download Returns PDF” for a new form.
Write down the order date, order number, quantity, product code (can be found online), the description of the item and most importantly, the reason code as to why you’re returning the item.
2. Pack Your Return Items
The ASOS bag is reusable and you’ll be able to post your items back to ASOS using it. Simply tape it securely, so that it won’t open during the trip back. However, if you’re feeling a bit insecure about the flimsy bag, ASOS allows you to repackage your items in your own box.
Remember to slot your returns note inside your parcel!
3. Choose Your Return Route
In Singapore, ASOS currently has 3 return routes: SingPost, Janio and NinjaVan.
Clicking on any of them will direct you to an “Intelligent Returns” form. Where you can fill in the relevant details and choose your return route option!
4. Wait For The E-Mail
Once you have posted your parcel or your parcel has been collected, wait for it to be delivered and expect an e-mail to be sent to you!
That’s really all there is to it! Be safe and shop at ASOS through ShopBack to enjoy up to 3.5% Cashback!