Terms & Conditions

General Flash Deals & 1-FOR-1 Deals

  • Valid for all ShopBack registered customers (existing and new).
  • Valid for purchases via the ShopBack Mobile App only. 
  • Flash deal is valid from 11 Nov, 0:00, 2019 to 11 Nov, 23:59, 2019 as stated in the table below. Any voucher redemptions must be made within the allocated time slot to qualify. 
  • Limited to 1 redemption per deal per user only. 
  • Valid with other ShopBack collectible vouchers and ShopBack approved merchant coupons, unless otherwise stated in the individual deal terms and conditions.
  • Merchant terms and conditions apply. 
  • ShopBack reserves the right to amend and/or withdraw the terms & conditions without prior notice.
  • ShopBack reserves the right to invalidate any order that does not comply with the terms and conditions.
  • Any refunds, exchanges or cancellations on the item will be disqualified from the promotion as of immediate effect.
  • Cashback is not applicable on GST.

Redemption

  • User must collect the ShopBack Voucher first via the ShopBack Mobile App before making the purchase in order to qualify. ShopBack will not honour the promotion if user does not have the Cashback Voucher in their ShopBack app account and/or has not clicked through ShopBack to purchase the deal.
  • Vouchers are awarded on a first-come-first-serve basis. Once the voucher redemption limit is reached, there will be a message displayed on the rewards redemption page to say that the voucher is fully redeemed.
  • User must purchase the exact variety of the item via the link in the redemption page and checkout within 1 window to qualify. Any purchases made directly via the merchant's site without clicking through ShopBack first will not qualify for the promotion.
  • Voucher is only valid for 1 hour from the start time of the deal. Purchase must be made within that hour for user to qualify for the  deal. All purchases made after the flash deal hour will not qualify for the promotional Cashback even if user has the voucher collected in their ShopBack account. 
  • If voucher is a Cashback Voucher, users must first pay full price for the item first. Voucher Cashback will be credited within 5-7 working days. 
  • If voucher is a merchant promo code, users must enter the code at the merchant checkout page to enjoy the discount. Normal store Cashback is awarded on top of coupon discount.

Special Note for 1-FOR-1 DEALS

  • User must add 2 units of the same item to cart and checkout within 1 hour to qualify. 
  • Cashback voucher is capped at 1 unit price of the item. If there is a price discrepancy between the ShopBack listed price and the paid price, ShopBack will honour the 50% Cashback based on the paid price amount. 
  • For Starbucks Frappe, Foodpanda coupon is 50% off min. spend $13.00 capped at $6.90. Users are allowed to mix-and-match and buy any 2 or more Starbucks beverage to qualify for the coupon. However, note that coupon value is capped at $6.90.
  • For Old Change Kee deal, Klook coupon is 50% off min. spend $5.40 capped at $2.70 on Old Chang Kee 2 pc voucher. 

General Hourly Epic Cashback

  • Valid for all ShopBack registered customers (existing and new).
  • Users are highly encouraged to make purchases via the ShopBack Mobile App as Cashback is only applicable via the App for selected merchants (i.e. Lazada and Shopee).
  • Promotion is valid from 11 Nov, 0:00, 2019 to 11 Nov, 23:59, 2019 as stated in the table below. Any voucher redemptions must be made within the allocated time slot to qualify. 
  • Valid for multiple transactions within the promotional flash hour. However, merchant coupons are valid for one-time use only unless otherwise stated.
  • Valid with other ShopBack collectible vouchers and ShopBack approved merchant coupons, unless otherwise stated.
  • Merchant terms and conditions apply. 
  • ShopBack reserves the right to amend and/or withdraw the terms & conditions without prior notice.
  • ShopBack reserves the right to invalidate any order that does not comply with the terms and conditions.
  • Any refunds, exchanges or cancellations on the item will be disqualified from the promotion as of immediate effect.
  • Please note that Cashback is not applicable on GST.

Special note for Klook & iHerb flash hour 

  • Klook 11% off app coupon is applicable for all-day use from 11 Nov, 0:00 - 11 Nov, 23:59. However, do note that the epic Cashback of 9% is only valid on 11 Nov, 0:00 - 02:00. 
  • Klook coupon is valid only via the ShopBack Mobile App purchases and on Klook's app. Users are allowed to use the coupon together from 0:00 - 02:00 to enjoy the additional discount on their purchase. Enter coupon at checkout.
  • iHerb 11% off coupon is applicable for all-day use from 11 Nov, 0:00 - 11 Nov, 23:59. However, do note that the epic Cashback of 12% is only valid on 11 Nov, 12:00 - 14:00. 

FAQ

1. What if I collected the ShopBack voucher but the deal is out of stock?

Please immediately alert us if the deal is out of stock and we will replace the deal with another similar item. However, in the case where there are no similar replacements, ShopBack will replace the deal with a Cashback Voucher of the same value as the original Cashback Voucher value. This voucher will be applicable on any purchase made on the same merchant at the min. spend of the price of the original item value. Customer must escalate this case to our customer service team in order for our team to re-issue the new voucher to the customer. 


2. What if I bought the deal earlier but only collected the ShopBack voucher later at the flash timing?

You wouldn't be able to qualify for the promotion. You will need to collect the ShopBack voucher first, before making the deal purchase within the next hour. 


3. What if I purchased more than 1 time and multiple units of the same item?

The promotion is only valid for 1 item redemption per voucher. Cashback or coupon discount will only be credited based on 1 unit price of the item. 


4. What if I collected more than 1 ShopBack voucher? Am I able to stack the vouchers together?

You're able to stack the ShopBack Vouchers as long as you've successfully qualified and fulfilled the conditions of all the ShopBack vouchers unless otherwise stated.


5. What if I collected the voucher and made the purchase only 2 hours later?

You will be disqualified from the promotion. Users are encouraged to purchase the deal immediately after collecting the ShopBack voucher. Once voucher is collected, users have 1 hour from the start of the flash deal to purchase the item from the deal page in order to successfully qualify for the promotion. Any purchase made beyond the flash hour will be disqualifed from the promotion. 


6. Am I allowed to buy a different item or a different colour / variety from the listed deal?

You will need to buy the item of the exact variety directly from the link in the redemption page in order to qualify for the promotion with the exception of Foodpanda Starbucks deal. Purchases made from a different seller or of a different variety, colour and/or size will automatically be disqualified.


7. The price on the merchant deal site is different from the listed price on ShopBack. How do I know how much Cashback should I be getting?

There may be price discrepancies between the merchant's site and ShopBack's. However, regardless of whether the merchant listed price is lower/ higher than the ShopBack listed price, ShopBack will take the difference in the final paid price and ShopBack listed price to calculate the difference in Cashback and then award accordingly provided the user complies with the terms and conditions as stated out above.